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Genesys GCP-GCX Exam - Topic 2 Question 60 Discussion

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?
B) Performance > Overview (Evaluations)
A) Performance > Workspace > Dashboards
C) Admin > Contact Center
D) Admin > Quality

Genesys GCP-GCX Exam - Topic 2 Question 60 Discussion

Actual exam question for Genesys's GCP-GCX exam
Question #: 60
Topic #: 2
[All GCP-GCX Questions]

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?

Show Suggested Answer Hide Answer
Suggested Answer: B

Performance > Overview (Evaluations) is where you can view agent evaluation scores, evaluation activity, and calibration activity in real-time in Genesys Cloud CX Quality Management. Evaluations are assessments of agent interactions based on predefined criteria and scoring methods. Evaluations can help contact center managers and supervisors measure and improve agent performance and quality of service. Performance > Overview (Evaluations) is a dashboard that shows various metrics and details related to evaluations, such as evaluation score distribution, evaluation completion rate, calibration score variance, etc. Reference: https://help.mypurecloud.com/articles/about-evaluations/ https://help.mypurecloud.com/articles/evaluations-overview/


by Natalie at Nov 23, 2025, 07:09 PM

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Tina
5 months ago
A has the data visualizations. That's a plus!
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Dion
5 months ago
I agree with Mitsue. B is where evaluations are.
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Elmira
5 months ago
D could work, but I lean towards B.
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Eladia
5 months ago
C sounds too general. Not specific enough.
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Caitlin
5 months ago
I feel A might be right. Dashboards are useful.
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Mitsue
6 months ago
I think it's B. Seems straightforward.
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Carlee
6 months ago
I’m pretty sure it’s not C, that’s for admin settings.
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Jill
6 months ago
I disagree, I always check D for quality stuff.
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Tu
7 months ago
Wait, is it really in real-time? That’s cool!
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Katina
7 months ago
I thought it was A, but I could be wrong.
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Ronna
7 months ago
Option B is the way to go. Gotta love those real-time analytics!
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Oretha
7 months ago
Haha, I bet the person who wrote this question is an admin who loves dashboards!
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Adelina
7 months ago
I remember we discussed calibration activity, and I thought it was in D) Admin > Quality, but now I'm second-guessing myself.
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Candra
7 months ago
I want to say it's A) Performance > Workspace > Dashboards, but I might be mixing it up with another topic we covered.
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An
8 months ago
I feel like I saw something similar in a practice question, but I can't recall if it was in the Admin section or Performance.
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Tonette
8 months ago
I think the answer might be B) Performance > Overview (Evaluations), but I'm not completely sure. I remember something about evaluations being there.
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Pansy
8 months ago
I'm a little stuck on this one. I'm trying to remember where I saw information about agent evaluations and calibration, but I'm drawing a blank. I'll have to make an educated guess on this.
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Esteban
8 months ago
I'm feeling pretty confident about this one. The answer has to be B - the Overview (Evaluations) section is where you can view all that real-time agent evaluation data.
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Tasia
8 months ago
Okay, let me think this through. I know the dashboards in the Workspace show some performance metrics, so A could be an option. But the question is specifically asking about evaluations and calibration, so B or D might be better choices.
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Peggie
8 months ago
Definitely B. The dashboard makes it easy to track agent performance.
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Luisa
9 months ago
It's definitely B for evaluations.
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Vilma
9 months ago
Option B is the correct answer. I can see all the relevant information there.
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Vallie
9 months ago
I'd go with B. It's the most straightforward way to access the data.
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Alline
9 months ago
Hmm, I'm not totally sure about this one. I'll need to review the material on agent evaluations and quality management to make sure I understand where to access that data.
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Carey
9 months ago
I think the answer is B. The Overview (Evaluations) section seems like the most likely place to find that kind of real-time information.
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Yuriko
4 months ago
I’m leaning towards B as well. Seems most logical.
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Aileen
4 months ago
What about C? It could have some info.
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Jerrod
4 months ago
I think B is the best choice too.
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Glen
4 months ago
I’m not so sure. A could also be a good option.
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Walton
5 months ago
I agree, B sounds right. It makes sense for evaluations.
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