Genesys Exam GCP-GCX Topic 2 Question 54 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 54
Topic #: 2

[All GCP-GCX Questions]

Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.

Which of the following attributes is used to determine the best available agent? (Choose three.)

ALanguage skills

BAdditional attribute ratings

CACD skills

DTime since last ACD interaction

EStaffing requirements

Show Suggested Answer

Suggested Answer: A, B, C

by Paris at Jul 13, 2025, 07:10 PM

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