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Genesys GCP-GCX Exam - Topic 1 Question 68 Discussion

Which of the following types of interactions can be configured for Recording Policies?
E) All of the above
A) Call
B) Chat
C) Email
D) Message

Genesys GCP-GCX Exam - Topic 1 Question 68 Discussion

Actual exam question for Genesys's GCP-GCX exam
Question #: 68
Topic #: 1
[All GCP-GCX Questions]

Which of the following types of interactions can be configured for Recording Policies?

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Suggested Answer: E

All types of interactions (Call, Chat, Email, Message) can be configured for Recording Policies. Recording Policies allow administrators to define when and how interactions are recorded based on various criteria, such as queue membership, direction (inbound or outbound), media type (voice or screen), etc. Reference: https://help.mypurecloud.com/articles/about-recording-policies/ https://help.mypurecloud.com/articles/create-a-recording-policy/

by Aretha at May 13, 2026, 07:38 PM

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Larue
2 days ago
Wait, can we really record messages too?
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Candra
8 days ago
I disagree, I think it's only A and B.
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Bulah
13 days ago
Surprised to see email included!
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Barbra
18 days ago
I thought it was just calls and chats.
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Cammy
23 days ago
Definitely all of the above!
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Beatriz
28 days ago
Not sure about D being included. Sounds fishy.
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Reuben
1 month ago
Yup, E is the right answer!
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Doug
1 month ago
Wait, can we really record emails? That seems odd.
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Scarlet
1 month ago
Definitely A and B for sure.
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Deane
2 months ago
I think it's all of the above!
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Isabella
2 months ago
I definitely remember that calls and chats are included, but I’m not certain about emails and messages.
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Art
2 months ago
I’m a bit confused about whether "Message" is included in Recording Policies. I don’t recall it being mentioned specifically.
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Abel
2 months ago
I feel like we practiced a question similar to this, and I want to say that "All of the above" was the answer.
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Candra
4 months ago
I think I remember that Recording Policies can cover multiple interaction types, but I'm not sure if it's all of them.
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