Genesys GCP-GCX Exam - Topic 1 Question 68 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 68
Topic #: 1

[All GCP-GCX Questions]

Which of the following types of interactions can be configured for Recording Policies?

ACall

BChat

CEmail

DMessage

EAll of the above

Show Suggested Answer

Suggested Answer: E

All types of interactions (Call, Chat, Email, Message) can be configured for Recording Policies. Recording Policies allow administrators to define when and how interactions are recorded based on various criteria, such as queue membership, direction (inbound or outbound), media type (voice or screen), etc. Reference: https://help.mypurecloud.com/articles/about-recording-policies/ https://help.mypurecloud.com/articles/create-a-recording-policy/

by Aretha at May 13, 2026, 07:38 PM

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2 months ago

I think I remember that Recording Policies can cover multiple interaction types, but I'm not sure if it's all of them.

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