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Genesys GCP-GCX Exam - Topic 1 Question 61 Discussion

Actual exam question for Genesys's GCP-GCX exam
Question #: 61
Topic #: 1
[All GCP-GCX Questions]

Genesys Cloud CX Voice is __________.

Show Suggested Answer Hide Answer
Suggested Answer: D

Genesys Cloud CX Voice is an internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX. Genesys Cloud CX Voice provides a fully managed phone system that connects your phone devices with Genesys Cloud CX cloud services. With Genesys Cloud CX Voice, you do not need to configure or maintain any external trunks or telephony infrastructure. Reference: https://help.mypurecloud.com/articles/about-genesys-cloud-voice/ https://help.mypurecloud.com/articles/activate-genesys-cloud-voice/


by Lemuel at Nov 23, 2025, 02:28 PM

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Dustin
1 day ago
B seems off. It's not just a help bot.
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Dick
6 days ago
C is misleading. It's not just a name.
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Janessa
11 days ago
A is tempting, but I lean towards D too.
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Marci
17 days ago
I agree, D makes the most sense. It's internet-based.
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Lorriane
22 days ago
I think it's D. Sounds like a solid telephony option.
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Ben
27 days ago
I heard it's a third-party service, not just Genesys.
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Lizbeth
2 months ago
Wait, is it really just for Genesys Cloud CX? Sounds too good to be true.
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Phung
2 months ago
Totally agree, it's a telephony service for sure!
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Latonia
2 months ago
I thought it was just a help bot?
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Corrie
2 months ago
It's definitely an internet-based telephony service!
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Johna
2 months ago
D is the way to go. Genesys Cloud CX Voice is the Alfred to Genesys Cloud CX's Batman.
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Shenika
2 months ago
Option D sounds about right. I wonder if Genesys Cloud CX Voice comes with a free utility belt.
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Hoa
3 months ago
D, definitely. Genesys Cloud CX Voice is like the Batman to Genesys Cloud CX's Bruce Wayne.
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Maxima
3 months ago
D is the correct answer. Genesys Cloud CX Voice is an internet-based telephony service that integrates with the Genesys Cloud CX platform.
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Dick
3 months ago
I feel like I’ve seen something about external phone trunks in the context of A, but I’m leaning towards D based on what we discussed in class.
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Hobert
3 months ago
I’m a bit confused; I thought Genesys Cloud CX was just the platform name, so C seems possible too.
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Janna
3 months ago
I remember a practice question about telephony services, and I think D sounds familiar as an internet-based service.
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Larue
3 months ago
Okay, I've got it now. D is the correct answer - Genesys Cloud CX Voice is an internet-based phone system for the Genesys platform.
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Ngoc
4 months ago
I think Genesys Cloud CX Voice is related to telephony, but I'm not sure if it's just a service or something more integrated.
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Hailey
4 months ago
I'm a bit confused by the wording of this question. Let me re-read it a few times to make sure I understand.
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Alease
4 months ago
D) An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.
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Leonora
4 months ago
D seems like the most logical answer to me. Genesys Cloud CX Voice is definitely an add-on telephony service.
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Herminia
5 months ago
Hmm, I'm a little unsure about this one. I'll have to think it through carefully.
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Ilene
5 months ago
I think I know this one - it's D, an internet-based telephony service for Genesys Cloud CX.
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Queen
4 months ago
I agree, it's definitely D!
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