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Genesys GCP-GCX Exam - Topic 1 Question 61 Discussion

Actual exam question for Genesys's GCP-GCX exam
Question #: 61
Topic #: 1
[All GCP-GCX Questions]

Genesys Cloud CX Voice is __________.

Show Suggested Answer Hide Answer
Suggested Answer: D

Genesys Cloud CX Voice is an internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX. Genesys Cloud CX Voice provides a fully managed phone system that connects your phone devices with Genesys Cloud CX cloud services. With Genesys Cloud CX Voice, you do not need to configure or maintain any external trunks or telephony infrastructure. Reference: https://help.mypurecloud.com/articles/about-genesys-cloud-voice/ https://help.mypurecloud.com/articles/activate-genesys-cloud-voice/


by Lemuel at Nov 23, 2025, 02:28 PM

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Lizbeth
9 hours ago
Wait, is it really just for Genesys Cloud CX? Sounds too good to be true.
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Phung
6 days ago
Totally agree, it's a telephony service for sure!
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Latonia
11 days ago
I thought it was just a help bot?
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Corrie
16 days ago
It's definitely an internet-based telephony service!
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Johna
21 days ago
D is the way to go. Genesys Cloud CX Voice is the Alfred to Genesys Cloud CX's Batman.
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Shenika
26 days ago
Option D sounds about right. I wonder if Genesys Cloud CX Voice comes with a free utility belt.
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Hoa
1 month ago
D, definitely. Genesys Cloud CX Voice is like the Batman to Genesys Cloud CX's Bruce Wayne.
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Maxima
1 month ago
D is the correct answer. Genesys Cloud CX Voice is an internet-based telephony service that integrates with the Genesys Cloud CX platform.
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Dick
1 month ago
I feel like I’ve seen something about external phone trunks in the context of A, but I’m leaning towards D based on what we discussed in class.
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Hobert
2 months ago
I’m a bit confused; I thought Genesys Cloud CX was just the platform name, so C seems possible too.
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Janna
2 months ago
I remember a practice question about telephony services, and I think D sounds familiar as an internet-based service.
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Larue
2 months ago
Okay, I've got it now. D is the correct answer - Genesys Cloud CX Voice is an internet-based phone system for the Genesys platform.
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Ngoc
2 months ago
I think Genesys Cloud CX Voice is related to telephony, but I'm not sure if it's just a service or something more integrated.
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Hailey
2 months ago
I'm a bit confused by the wording of this question. Let me re-read it a few times to make sure I understand.
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Alease
3 months ago
D) An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.
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Leonora
3 months ago
D seems like the most logical answer to me. Genesys Cloud CX Voice is definitely an add-on telephony service.
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Herminia
3 months ago
Hmm, I'm a little unsure about this one. I'll have to think it through carefully.
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Ilene
3 months ago
I think I know this one - it's D, an internet-based telephony service for Genesys Cloud CX.
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Queen
2 months ago
I agree, it's definitely D!
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