Genesys Exam GCP-GCX Topic 1 Question 50 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 50
Topic #: 1

What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

AWith multiple active calls, click and drag an unselected call onto the previously selected call details.

BClick the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

CClick the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.

DHave all attendees call you. When all calls are active, click the Start Conference button.

Show Suggested Answer

Suggested Answer: A, D

There are two methods to create a conference call in Genesys Cloud CX:

With multiple active calls, click and drag an unselected call onto the previously selected call details.

Have all attendees call you. When all calls are active, click the Start Conference button.

These methods allow you to create a conference call with up to six participants (including yourself). You can also use other features during a conference call, such as mute, hold, transfer, etc. Reference: https://help.mypurecloud.com/articles/create-a-conference-call/ https://help.mypurecloud.com/articles/conference-call-controls/

by Alyce at Apr 03, 2025, 03:27 AM

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Cletus

3 months ago

A sounds like a recipe for disaster. Definitely not picking that one!

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Rikki

3 months ago

C) Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.

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Timothy

3 months ago

B) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

upvoted 0 times

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Shasta

4 months ago

I agree with Nickolas, the correct methods are B and D. It's more efficient to start a conference call by entering attendees' information or having them call you.

upvoted 0 times

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