Discuss Genesys GCP-GCX Exam Topic 1 Question 50

What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

AWith multiple active calls, click and drag an unselected call onto the previously selected call details.

BClick the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

CClick the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.

DHave all attendees call you. When all calls are active, click the Start Conference button.

Suggested Answer: A, D

There are two methods to create a conference call in Genesys Cloud CX:

With multiple active calls, click and drag an unselected call onto the previously selected call details.

Have all attendees call you. When all calls are active, click the Start Conference button.

These methods allow you to create a conference call with up to six participants (including yourself). You can also use other features during a conference call, such as mute, hold, transfer, etc. Reference: https://help.mypurecloud.com/articles/create-a-conference-call/ https://help.mypurecloud.com/articles/conference-call-controls/

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36 comments · newest first

Helene 10 months ago

C is also a valid option, just tried it last week!

Lynelle 10 months ago

I thought D was the only way to do it.

Joanna 11 months ago

A and B are correct! Super easy.

Tran 11 months ago

Wait, can you really drag calls like that? Sounds weird.

Celestine 11 months ago

Method B is definitely one of the ways!

Reta 11 months ago

I’m pretty sure that having all attendees call you first is not a standard method, but I could be mistaken.

Viva 12 months ago

I feel like I’ve seen a question similar to this before, but I can't recall if the Conference button in the directory is the right choice.

Thurman 12 months ago

I remember practicing with the Dialpad, so I think option B is definitely one of the methods.

Marguerita 1 year ago

I think one method is dragging an unselected call onto a selected call, but I'm not completely sure about the other one.

Winfred 1 year ago

I've got this! The key is to remember the steps for creating a conference call, like using the Calls icon and Dialpad, or selecting multiple active calls.

Ronnie 1 year ago

Okay, let me think this through. I know there are a couple of ways to do this, so I'll need to carefully read the options and select the two correct ones.

Apolonia 1 year ago

Hmm, I'm not sure about the different methods for creating a conference call in Genesys Cloud CX. I'll need to review the material again.

Stevie 1 year ago

This looks straightforward, I think I can handle this one.

Cletus 1 year ago

A sounds like a recipe for disaster. Definitely not picking that one!

Rikki 1 year ago

↳ replying to Cletus

C) Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.

Timothy 1 year ago

↳ replying to Cletus

B) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

Shasta 2 years ago

I agree with Nickolas, the correct methods are B and D. It's more efficient to start a conference call by entering attendees' information or having them call you.

Yvette 2 years ago

B is the way to go. Nice and simple, no need to drag and drop calls around.

Rodrigo 1 year ago

↳ replying to Yvette

B is definitely more user-friendly.

Rosenda 1 year ago

↳ replying to Yvette

I find dragging and dropping calls a bit cumbersome.

Tresa 1 year ago

↳ replying to Yvette

Yeah, I prefer the simplicity of just entering names or numbers.

Vinnie 1 year ago

↳ replying to Yvette

I agree, B is definitely the easier option.

Nickolas 2 years ago

I believe it's B and D, because you can start a conference call by entering names or phone numbers, or by having all attendees call you.

Earlean 2 years ago

D is the most fun - who doesn't love being the conference host?

Lemuel 1 year ago

↳ replying to Earlean

I prefer option B, it's quick and easy to start a conference call that way.

Lemuel 1 year ago

↳ replying to Earlean

I agree, being the conference host is always exciting!

Linwood 2 years ago

B and C seem like the most straightforward options. I'd go with those.

Lorrie 1 year ago

↳ replying to Linwood

Marnie: Yeah, option C is also pretty simple to use. Both are good choices.

Marquetta 1 year ago

↳ replying to Linwood

User 3: I always use option B, it's quick and easy.

Marnie 1 year ago

↳ replying to Linwood

User 2: Agreed, those seem like the most straightforward methods.

Candida 1 year ago

↳ replying to Linwood

User 1: I think B and C are the best options for creating a conference call.

Augustine 1 year ago

↳ replying to Linwood

Having all attendees call you first before starting the conference call can be a bit tricky.

Amber 1 year ago

↳ replying to Linwood

I find option C in the Genesys Cloud CX directory very convenient for conference calls.

Jacqueline 1 year ago

↳ replying to Linwood

I always use option B to start a conference call in Genesys Cloud CX.

Glenna 1 year ago

↳ replying to Linwood

I agree, B and C are the easiest methods to create a conference call.

Brunilda 2 years ago

I think the two methods are A and B.

Genesys GCP-GCX Exam - Topic 1 Question 50 Discussion