Genesys GCP-GCX Exam - Topic 1 Question 50 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 50
Topic #: 1

What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

AWith multiple active calls, click and drag an unselected call onto the previously selected call details.

BClick the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

CClick the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.

DHave all attendees call you. When all calls are active, click the Start Conference button.

Show Suggested Answer

Suggested Answer: A, D

There are two methods to create a conference call in Genesys Cloud CX:

With multiple active calls, click and drag an unselected call onto the previously selected call details.

Have all attendees call you. When all calls are active, click the Start Conference button.

These methods allow you to create a conference call with up to six participants (including yourself). You can also use other features during a conference call, such as mute, hold, transfer, etc. Reference: https://help.mypurecloud.com/articles/create-a-conference-call/ https://help.mypurecloud.com/articles/conference-call-controls/

by Alyce at Apr 03, 2025, 03:27 AM

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Helene

5 months ago

C is also a valid option, just tried it last week!

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Lynelle

5 months ago

I thought D was the only way to do it.

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Joanna

6 months ago

A and B are correct! Super easy.

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Tran

6 months ago

Wait, can you really drag calls like that? Sounds weird.

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Celestine

6 months ago

Method B is definitely one of the ways!

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Reta

6 months ago

I’m pretty sure that having all attendees call you first is not a standard method, but I could be mistaken.

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Viva

7 months ago

I feel like I’ve seen a question similar to this before, but I can't recall if the Conference button in the directory is the right choice.

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Thurman

7 months ago

I remember practicing with the Dialpad, so I think option B is definitely one of the methods.

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Marguerita

7 months ago

I think one method is dragging an unselected call onto a selected call, but I'm not completely sure about the other one.

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Winfred

7 months ago

I've got this! The key is to remember the steps for creating a conference call, like using the Calls icon and Dialpad, or selecting multiple active calls.

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Ronnie

7 months ago

Okay, let me think this through. I know there are a couple of ways to do this, so I'll need to carefully read the options and select the two correct ones.

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Apolonia

8 months ago

Hmm, I'm not sure about the different methods for creating a conference call in Genesys Cloud CX. I'll need to review the material again.

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Stevie

8 months ago

This looks straightforward, I think I can handle this one.

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Cletus

1 year ago

A sounds like a recipe for disaster. Definitely not picking that one!

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Rikki

1 year ago

C) Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.

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Timothy

1 year ago

B) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

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Shasta

1 year ago

I agree with Nickolas, the correct methods are B and D. It's more efficient to start a conference call by entering attendees' information or having them call you.

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