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Genesys Exam GCP-GCX Topic 1 Question 48 Discussion

Actual exam question for Genesys's GCP-GCX exam
Question #: 48
Topic #: 1
[All GCP-GCX Questions]

Select all the question types available while creating an Evaluation Form. (Choose three.)

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Suggested Answer: C

The Agent Status view in Genesys Cloud CX is designed to show detailed information about an agent's status over time, including the amount of time spent in each status such as Available, Busy, Away, etc. This view provides insights into how agents are allocating their time, which can be crucial for understanding productivity, identifying bottlenecks, and making informed staffing decisions.


by Emerson at Mar 07, 2025, 07:37 AM

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Stephanie
7 days ago
I agree with Linwood, those are the question types available for Evaluation Form.
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Linwood
9 days ago
I think Multiple Choice, Fill in the blank, and Multiple Response are the correct options.
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Ozell
15 days ago
A, C, E are the available question types.
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Cristal
16 days ago
Hmm, let's see... Multiple Choice, Yes/No, and Multiple Response seem like the obvious choices here. Gotta cover all the bases, right?
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Veta
1 days ago
I agree, those are the most common question types used in evaluation forms.
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