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Genesys GCP-GCX Exam - Topic 1 Question 48 Discussion

Posted by Emerson on Mar 07, 2025 at 07:37 AM

Select all the question types available while creating an Evaluation Form. (Choose three.)

Suggested Answer: C

The Agent Status view in Genesys Cloud CX is designed to show detailed information about an agent's status over time, including the amount of time spent in each status such as Available, Busy, Away, etc. This view provides insights into how agents are allocating their time, which can be crucial for understanding productivity, identifying bottlenecks, and making informed staffing decisions.


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32 comments · newest first
LE
Leatha 11 months ago
Totally agree with all of these!
ME
Meghan 11 months ago
Wait, are we sure about Range being an option?
JU
Junita 11 months ago
I’m pretty sure Fill in the blank is included too.
WH
Whitney 12 months ago
Yes/No is also a common type!
MA
Marjory 12 months ago
I think Multiple Choice is definitely one of them.
KI
Kimbery 1 year ago
I think multiple response could be an option too, but I’m a bit confused about whether range is used in evaluations.
WH
Whitley 1 year ago
I feel like fill in the blank was mentioned in our study materials, but I can't recall if it was specifically for evaluation forms.
HE
Hector 1 year ago
I remember practicing with yes/no questions in a similar exercise, so that might be one of the correct answers.
ET
Ettie 1 year ago
I think multiple choice is definitely one of the options, but I'm not sure about the others.
WY
Wynell 1 year ago
I've got this! Multiple choice, yes/no, and multiple response - those are the three correct options for an evaluation form question type.
XO
Xochitl 1 year ago
Okay, let me think this through. I know multiple choice and yes/no are definitely options, and I think fill in the blank is too. I'll have to double-check the others.
WE
Weldon 1 year ago
Hmm, I'm not totally sure about this one. I know there are different question types for evaluation forms, but I can't remember them all off the top of my head.
MA
Margo 1 year ago
This looks straightforward - I'll just need to carefully read through the options and select the three correct ones.
PR
Princess 1 year ago
A, B, and E - the holy trinity of exam questions. Now, where's the multiple-choice question asking about the best type of snack to bring to the office?
FR
Franchesca 1 year ago
Fill in the blank? Really? I mean, who doesn't love a good guessing game, but let's keep it professional, folks.
PA
Pamella 1 year ago
Wait, there's a 'Range' option? That's a new one to me. Guess I'll have to try that out in my next evaluation form!
CA
Catarina 1 year ago
Ooh, this is a tricky one! I'm going to go with A, B, and E. Variety is the spice of life, after all!
MA
Malcolm 1 year ago
↳ replying to Catarina
Great choices! A, B, and E are indeed the correct options.
AL
Alverta 1 year ago
↳ replying to Catarina
I agree, those are the question types available for Evaluation Forms.
CE
Celia 1 year ago
↳ replying to Catarina
Actually, it's A, B, and E for the available question types.
CE
Celestine 1 year ago
↳ replying to Catarina
I think A, B, and E are the correct options.
DE
Delfina 1 year ago
↳ replying to Catarina
I would choose A, C, and D for more variety in the questions.
CA
Camellia 1 year ago
↳ replying to Catarina
I agree, those are the question types available for Evaluation Forms.
LO
Lorrie 1 year ago
↳ replying to Catarina
I think A, B, and E are the correct options.
ST
Stephanie 2 years ago
I agree with Linwood, those are the question types available for Evaluation Form.
LI
Linwood 2 years ago
I think Multiple Choice, Fill in the blank, and Multiple Response are the correct options.
OZ
Ozell 2 years ago
A, C, E are the available question types.
CR
Cristal 2 years ago
Hmm, let's see... Multiple Choice, Yes/No, and Multiple Response seem like the obvious choices here. Gotta cover all the bases, right?
DU
Dulce 1 year ago
↳ replying to Cristal
Multiple Response questions allow for more detailed feedback from respondents.
FE
Felix 1 year ago
↳ replying to Cristal
Multiple Choice and Yes/No questions are great for getting quick responses.
WI
Willis 1 year ago
↳ replying to Cristal
I think it's important to have a variety of question types to gather different types of feedback.
VE
Veta 2 years ago
↳ replying to Cristal
I agree, those are the most common question types used in evaluation forms.
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