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The Agent Status view in Genesys Cloud CX is designed to show detailed information about an agent's status over time, including the amount of time spent in each status such as Available, Busy, Away, etc. This view provides insights into how agents are allocating their time, which can be crucial for understanding productivity, identifying bottlenecks, and making informed staffing decisions.
Leatha
9 months agoMeghan
9 months agoJunita
9 months agoWhitney
10 months agoMarjory
10 months agoKimbery
10 months agoWhitley
10 months agoHector
11 months agoEttie
11 months agoWynell
11 months agoXochitl
11 months agoWeldon
11 months agoMargo
11 months agoPrincess
1 year agoFranchesca
1 year agoPamella
1 year agoCatarina
1 year agoMalcolm
1 year agoAlverta
1 year agoCelia
1 year agoCelestine
1 year agoDelfina
1 year agoCamellia
1 year agoLorrie
1 year agoStephanie
1 year agoLinwood
1 year agoOzell
1 year agoCristal
1 year agoDulce
1 year agoFelix
1 year agoWillis
1 year agoVeta
1 year ago