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Genesys Exam GCP-GCX Topic 1 Question 44 Discussion

Actual exam question for Genesys's GCP-GCX exam
Question #: 44
Topic #: 1
[All GCP-GCX Questions]

Which options can be configured when setting up a queue? (Choose two.)

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Suggested Answer: A

The Genesys Cloud CX Supervisor app for iOS is specifically designed to leverage the form factor and capabilities of iOS tablets, providing supervisors, managers, and executives with a powerful tool to make faster and more effective managerial and operational decisions. This app offers a user-friendly interface and real-time data insights, enabling leaders to monitor agent performance, queue statistics, and other critical metrics on the go, thereby enhancing decision-making efficiency and responsiveness to changing operational needs.


Contribute your Thoughts:

Charlene
9 days ago
Hmm, I'm not sure about Utilization. That seems more like a performance metric than a queue setting. I'll go with A) Wrap-up Codes and E) Inbound Flows.
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Micaela
13 days ago
I'm pretty sure the correct answers are B) ACD Skills and D) Alerting Timeout. Those sound like typical queue configurations.
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Kristeen
15 days ago
I'm not sure about ACD Skills. I think Utilization and Inbound Flows are also important options to configure.
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Vanna
17 days ago
I agree with Mindy. Wrap-up Codes and ACD Skills are important for setting up a queue.
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Mindy
20 days ago
I think A) Wrap-up Codes and B) ACD Skills can be configured.
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