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Genesys Exam GCP-GCX Topic 1 Question 44 Discussion

Actual exam question for Genesys's GCP-GCX exam
Question #: 44
Topic #: 1
[All GCP-GCX Questions]

Which options can be configured when setting up a queue? (Choose two.)

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Suggested Answer: A

The Genesys Cloud CX Supervisor app for iOS is specifically designed to leverage the form factor and capabilities of iOS tablets, providing supervisors, managers, and executives with a powerful tool to make faster and more effective managerial and operational decisions. This app offers a user-friendly interface and real-time data insights, enabling leaders to monitor agent performance, queue statistics, and other critical metrics on the go, thereby enhancing decision-making efficiency and responsiveness to changing operational needs.


by Chau at Dec 08, 2024, 09:47 PM

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Bernadine
2 months ago
Utilization? That's just a fancy way of saying 'how much work our agents are doing'. I'm going with B) ACD Skills and D) Alerting Timeout - those sound like real queue settings to me.
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Willetta
26 days ago
Inbound Flows and Wrap-up Codes are not as crucial for setting up a queue.
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Miriam
1 months ago
Utilization is just a fancy term for measuring agent workload.
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Carole
1 months ago
I agree, ACD Skills and Alerting Timeout are important settings for a queue.
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Vannessa
2 months ago
Alerting Timeout? Is that like an alarm clock for the queue? I'm just going to go with B) ACD Skills and E) Inbound Flows. Seems like the safe bet.
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Nan
1 months ago
Those options sound like they would be important for setting up a queue.
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Tiera
1 months ago
Yeah, I agree. I'm going with ACD Skills and Inbound Flows too.
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Rueben
1 months ago
That makes sense. Those options seem like they would be important for setting up a queue.
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Laila
1 months ago
Yeah, I agree. I'm going with ACD Skills and Inbound Flows too.
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Tamie
2 months ago
I think Alerting Timeout is more about how long the system waits for a response before moving on.
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Onita
2 months ago
I think Alerting Timeout is more about how long the system waits before alerting someone about a call.
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Edgar
2 months ago
Wait, is Utilization really an option? I thought that was just a fancy word for how busy the agents are. Oh well, I'll choose B) ACD Skills and D) Alerting Timeout.
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Charlene
3 months ago
Hmm, I'm not sure about Utilization. That seems more like a performance metric than a queue setting. I'll go with A) Wrap-up Codes and E) Inbound Flows.
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An
2 months ago
I agree, let's go with Wrap-up Codes and Inbound Flows.
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Nikita
2 months ago
I think Utilization is actually a queue setting.
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Micaela
3 months ago
I'm pretty sure the correct answers are B) ACD Skills and D) Alerting Timeout. Those sound like typical queue configurations.
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Kristeen
3 months ago
I'm not sure about ACD Skills. I think Utilization and Inbound Flows are also important options to configure.
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Vanna
3 months ago
I agree with Mindy. Wrap-up Codes and ACD Skills are important for setting up a queue.
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Mindy
3 months ago
I think A) Wrap-up Codes and B) ACD Skills can be configured.
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