MENU
Where can DID Numbers be assigned to? Choose 3 answers
Suggested Answer: B, C, E
Get Premium GCP-GCX Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
In Genesys Cloud CX, DID (Direct Inward Dialing) numbers can be assigned to various entities within the system to facilitate direct calling. Assignable entities include 'Person' (individual users), 'Call Flow' (specific call routing configurations), and 'Queue' (groups of agents handling specific types of interactions). This assignment flexibility allows for efficient call routing and management, enhancing the caller experience and operational efficiency.
33 comments · newest first
PA
Paris
11 months ago
Definitely, Queues are another option too!
SH
Sharan
11 months ago
Wait, can you really assign them to a Person? That’s new to me!
ME
Merissa
11 months ago
I thought they could only be assigned to Call Flows.
RO
Roslyn
12 months ago
Totally agree, they can also go to Phones!
LA
Latanya
12 months ago
DID Numbers can be assigned to External Trunks, right?
CH
Chaya
1 year ago
I believe DID numbers can go to persons and queues, but I can't recall if they can be assigned to edges.
DE
Derrick
1 year ago
I'm a bit confused about queues; I feel like they might not be a valid option for DID assignments.
JE
Jerry
1 year ago
I remember practicing a similar question, and I think call flows can definitely have DID numbers assigned to them.
LU
Lucina
1 year ago
I think DID numbers can be assigned to external trunks and phones, but I'm not sure about the third option.
GE
German
1 year ago
Alright, time to put on my thinking cap. I'm pretty sure DID numbers can be assigned to External Trunk, Person, and Call Flow. Let's go with those three.
DE
Delfina
1 year ago
I'm a bit confused on this one. I know DID numbers are used for phone numbers, but I'm not sure about the specific assignments. I'll have to review my notes and try to eliminate the options that don't make sense.
CA
Casie
1 year ago
I've got this! DID numbers can be assigned to External Trunk, Person, and Queue. Easy peasy.
KI
Kirk
1 year ago
Okay, let's see... External Trunk, Person, and Call Flow seem like the most likely options, but I'm not 100% sure. I'll need to double-check my knowledge on this.
LE
Lemuel
1 year ago
Hmm, this looks like a tricky one. I'll need to think carefully about the options and make sure I understand where DID numbers can be assigned.
KI
Kimbery
1 year ago
This question seems pretty straightforward. I think the key is to focus on the SCCM data import requirements.
TR
Tran
2 years ago
Hmm, let's see... DID numbers for Trunks, Phones, and Queues. Easy peasy!
BR
Bronwyn
2 years ago
I'd go with B, C, and E. Wouldn't want to miss out on that juicy 'Person' option, am I right?
NA
Nana
2 years ago
Queue can be a useful place to assign DID Numbers as well.
MA
Mable
2 years ago
Call Flow is also a good option for assigning DID Numbers.
MO
Mozelle
2 years ago
I agree, assigning DID Numbers to a Person is important.
CO
Cordell
2 years ago
A, C, and E are the correct answers. Gotta love it when they try to trick us with silly options like 'Edge'.
BR
Broderick
2 years ago
Haha, why would you assign a DID number to a phone? That's like giving a phone its own phone number, that's just ridiculous!
LE
Leeann
2 years ago
E) Queue
MO
Monte
2 years ago
C) Call Flow
CH
Chana
2 years ago
A) External Trunk
WH
Whitney
2 years ago
I believe DID Numbers can also be assigned to Call Flow, as it helps in routing calls efficiently.
TA
Tamra
2 years ago
I agree with Jesusa. Assigning DID Numbers to External Trunk, Person, and Phone makes sense.
RE
Rebbecca
2 years ago
I'm pretty sure DID numbers can be assigned to Persons, Call Flows, and Queues. That covers a good range of options.
SA
Samira
2 years ago
That's correct. Phones are another option for assigning DID numbers.
CA
Cathrine
2 years ago
I believe DID numbers can also be assigned to Phones.
ER
Ernie
2 years ago
Yes, you're right. Those are the correct options.
DE
Deonna
2 years ago
I think DID numbers can be assigned to Persons, Call Flows, and Queues.
JE
Jesusa
2 years ago
I think DID Numbers can be assigned to External Trunk, Person, and Phone.