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When you change an agent's queue status from On Queue to Off Queue, what is the agent's status displayed as in the view?
Suggested Answer: C
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When an agent's queue status is changed from On Queue to Off Queue in Genesys Cloud CX, their status is typically displayed as 'Away' in the system views. This indicates that the agent is not currently available to handle new interactions in the queue, but it does not necessarily mean the agent is not working; they could be engaged in after-call work, training, or other non-queue activities.
43 comments · newest first
EL
Elvera
11 months ago
No way, it's Away for sure!
LU
Lucina
11 months ago
Wait, really? I thought Off Queue meant Busy!
TR
Truman
11 months ago
I thought it was Break?
IR
Irene
12 months ago
Definitely not Available!
EU
Eun
12 months ago
It's displayed as Away.
ED
Edna
1 year ago
I believe it’s actually Busy when they go Off Queue, but I could be mixing it up with another scenario.
GE
German
1 year ago
I’m a bit confused; I thought Off Queue meant they were on Break, but that doesn’t seem right now.
JO
Joana
1 year ago
I remember practicing a similar question, and I feel like it was about being Available when Off Queue.
JA
Janae
1 year ago
I think when you change the status to Off Queue, the agent might show as Away, but I'm not completely sure.
BE
Beata
1 year ago
I'm not entirely sure about this one. I'll make an educated guess and go with D. Break.
JU
Jules
1 year ago
Okay, let me walk through this step-by-step. If the agent is taken off the queue, their status should be B. Busy.
DA
Dacia
1 year ago
I remember learning about this in class. I think the agent's status would be displayed as C. Away.
WH
Whitney
1 year ago
Hmm, I'm a bit confused on this one. I'll have to think it through carefully.
YA
Yasuko
1 year ago
I'm pretty sure the answer is A. Available, since the agent is no longer on the queue.
AL
Alaine
1 year ago
The instructions seem clear, but I want to double-check that I'm selecting the right range and setting the formatting correctly. Don't want to mess this up.
TH
Theron
1 year ago
Hmm, I think vmstat is the way to go. It's a comprehensive system monitoring tool that should give us the details we need on memory, paging, and I/O. I'll mark that as my final answer.
BE
Bettina
1 year ago
This seems straightforward enough. I'll start by listing out all the possible combinations of the 4 variables, then use the pairwise testing approach to identify the minimum number of test cases needed to cover them all.
LA
Layla
1 year ago
I feel like policy login had something to do with starting resources, but I might confuse that with another concept.
PO
Portia
2 years ago
I don't know about you guys, but I'm feeling a little 'D) Break' myself after staring at these answer choices for too long.
BE
Belen
2 years ago
As a seasoned call center veteran, I can tell you the answer is definitely C) Away. It's the universal status for 'I'm here but not taking calls right now.'
MU
Murray
2 years ago
Hmm, this is a tricky one. I'm going to guess A) Available, because the agent is technically free to take calls now.
LO
Lonny
2 years ago
Good job on guessing that one! The agent's status does indeed show as A) Available.
FR
Francisca
2 years ago
Yes, that's correct. When the agent is off queue, they are considered available to take calls.
AN
Anglea
2 years ago
I think you're right, the agent's status would be displayed as A) Available.
GE
Gertude
2 years ago
Yes, the agent's status should show as Available once they are off queue.
WA
Wayne
2 years ago
I agree, changing to Off Queue means they are ready to assist customers.
LA
Laticia
2 years ago
I think it's A) Available too, because the agent is ready to take calls.
KE
Kenneth
2 years ago
That's true, but maybe the system still shows them as Available until they change their status manually.
XO
Xochitl
2 years ago
I'm going with D) Break. The agent is taking a break from the queue, so that's the most appropriate status.
BE
Beckie
2 years ago
I see your point, but I still think it's A) Available. They are ready to assist with new requests.
TR
Tracie
2 years ago
I would say it's C) Away. They are not actively working on queue tasks.
GL
Glendora
2 years ago
I agree with A) Available. That makes the most sense for their status.
NO
Noel
2 years ago
I think it's A) Available. When they are off queue, they are ready to take on new tasks.
FR
Frankie
2 years ago
But when they are off queue, wouldn't that mean they are not available to take calls?
KE
Kenneth
2 years ago
I believe it should be displayed as Busy.
BR
Brett
2 years ago
B) Busy seems like the logical choice here. The agent is no longer available to take calls.
CA
Callie
2 years ago
B) Busy
YU
Yuki
2 years ago
A) Available
FR
Frankie
2 years ago
I think the agent's status is displayed as Available.
DA
Dannie
2 years ago
I think the answer is C) Away. That makes the most sense to me when an agent is off the queue.
VI
Vi
2 years ago
C) Away
JO
Johnson
2 years ago
B) Busy
AN
Antonette
2 years ago
A) Available