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Genesys Exam GCP-GCX Topic 1 Question 26 Discussion

Actual exam question for Genesys's GCP-GCX exam
Question #: 26
Topic #: 1
[All GCP-GCX Questions]

If the issue reporting email address is not set up in the Genesys Cloud CX system, any employee with an administrative role within the organization will receive the email.

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Suggested Answer: B

In Genesys Cloud CX, the issue reporting email address is a configurable setting that determines where reports of system issues are sent. If this address is not set up, system issues will not automatically be emailed to all employees with administrative roles. Instead, issues need to be reported through the designated support channels or by manually notifying the appropriate individuals or teams within the organization.


by Yan at Apr 28, 2024, 02:56 PM

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Aimee
11 months ago
I agree with user3. True seems logical as a fail-safe for important notifications.
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Vivan
11 months ago
Feeling uncertain about this one. Could go either way.
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Catalina
11 months ago
Makes sense, but I'm not sure. It could also be False because the setup might not be automatic.
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Erin
12 months ago
I think the answer is True. Admins would get the emails by default.
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Aimee
12 months ago
Yeah, it's asking about the issue reporting email address.
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Vivan
12 months ago
This question about Genesys Cloud is tricky.
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