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Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.
Suggested Answer: C
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13 comments · newest first
TH
Theron
12 months ago
Are you sure Genesys Cloud Reporting is the best choice?
KI
Kip
1 year ago
Wait, can you really access metrics with the Supervisor app?
GR
Gregg
1 year ago
No way, it has to be Genesys Cloud Reporting!
CA
Carey
1 year ago
I think Genesys Cloud Admin might work too.
MA
Marilynn
1 year ago
Definitely go for Genesys Cloud Reporting!
SU
Sueann
1 year ago
I’m confused! I thought the Admin role had everything, but for just reporting, I think it’s definitely the Reporting app.
YO
Yolande
1 year ago
I’m leaning towards Genesys Cloud Reporting, but I vaguely recall something about the Supervisor role having access to metrics too.
BL
Blythe
1 year ago
I remember practicing a question about different roles in Genesys Cloud, and I feel like the User role might not have reporting capabilities.
LE
Leonor
1 year ago
I think Sam needs the Genesys Cloud Reporting app since he wants to access metrics, but I'm not entirely sure.
SU
Susy
1 year ago
Hmm, this seems like a tricky one. I'll need to think carefully about where the administrator would check for synchronized changes between Prism Central and Calm.
BE
Bette
1 year ago
Okay, let's see. I think the key here is to make sure send logging is enabled for the send. That seems like the most direct way to ensure the data is recorded. I'll double-check the other options, but that's my initial thought.
BE
Ben
1 year ago
Hmm, I'm not sure if this is a preventive or detective control. It's preventing further access, but also detecting failed login attempts.
MO
Mozell
1 year ago
I feel like "disable-early-media" could be related, but I can't recall if it's the right fix in this scenario.