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Genesys GCP-GC-REP Exam - Topic 9 Question 14 Discussion

Which of the following statements are true? (Choose three.)
B) An Abandon is an interaction that disconnects before an agent handles it. and D) Each report contains a pre-defined set of metrics. and E) Reports can be created and then configured.
A) A queue report only counts interactions handled by an agent.
C) An agent-based report counts any interactions an agent worked with.

Genesys GCP-GC-REP Exam - Topic 9 Question 14 Discussion

Actual exam question for Genesys's GCP-GC-REP exam
Question #: 14
Topic #: 9
[All GCP-GC-REP Questions]

Which of the following statements are true? (Choose three.)

Show Suggested Answer Hide Answer
Suggested Answer: B, D, E

by Lavera at May 08, 2022, 08:11 PM

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Demetra
8 months ago
E is interesting, I didn't know reports could be configured like that!
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Willard
9 months ago
Wait, are we sure about D? Seems too vague.
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Aliza
9 months ago
C sounds right, agents handle all sorts of interactions.
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Katie
9 months ago
I agree, B is spot on too!
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Carmela
9 months ago
A is definitely true, only counts agent interactions.
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Felicia
9 months ago
I vaguely recall that D could be true, but I'm not entirely confident if all reports have a fixed set of metrics or if they can vary.
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Terrilyn
9 months ago
I remember practicing a question similar to this, and I think C is true because agent-based reports usually track all interactions an agent dealt with.
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Oretha
9 months ago
I'm not so sure about A; I feel like a queue report might include some interactions that weren't handled by agents too.
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Moon
9 months ago
I think option B is definitely true since an Abandon means the call drops before an agent picks it up.
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Fernanda
9 months ago
Ah, I think I've got it! The key is to recognize that each network requires a separate LSP, so the answer must be 4.
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Deangelo
9 months ago
I'm a bit unsure about this one. The options all sound like they could be relevant, but I'm not sure which one is the most accurate. I'll have to make an educated guess on this one.
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Vi
9 months ago
Hmm, I'm a little unsure about this one. The `transaction` command is new to me, and I'm not sure exactly how it's going to group the data. I think the answer is probably A, since that seems to match the description of what the `timechart` is showing, but I'm not 100% confident.
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Evelynn
9 months ago
Hmm, I'm a bit unsure about the differences between block, file, and object storage. I'll need to review those concepts before attempting this.
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Kiera
9 months ago
For creating a network, I'm almost positive that name has to be one of them. The other could either be type or tags, but I'm leaning towards type.
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Cordelia
10 months ago
This seems straightforward. I'll use the "Reviewing of changes" option to merge the administrator's comments and feedback into the updated workbook. That should help me keep track of everything.
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