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You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?
Suggested Answer: A
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12 comments · newest first
RO
Rosenda
12 months ago
Wait, CIC Data Dictionary? I didn't know that was relevant!
BR
Brandon
1 year ago
I agree, the User Manual is the best source for this info.
DA
Darnell
1 year ago
I thought Google would have the answer, but not really.
RO
Royal
1 year ago
Definitely the Contact Center User Manual has the details.
LE
Lezlie
1 year ago
You can find it in the Resource Center.
PE
Penney
1 year ago
I feel like I might have read about it in the CIC Data Dictionary too, but I can't recall the specifics.
RA
Rana
1 year ago
I remember seeing something about ASA in the Contact Center User Manual during my practice, so that could be a good option.
OZ
Ozell
1 year ago
I think the average speed of answer might be explained in the Resource Center, but I'm not completely sure.
JE
Jennie
1 year ago
Google could have some info, but I doubt it's as reliable as the official documentation like the Resource Center or User Manual.
RA
Raina
1 year ago
Hmm, I'm a bit confused on this one. I know capital expenses are for long-term assets, but I'm not sure about the specific differences in how they're treated compared to operating expenses.
DE
Devorah
1 year ago
This seems straightforward enough. I'll just go through the options and select the three activities that I know are available in Journey Builder.
LA
Launa
1 year ago
I feel like it's definitely not the physical port, but I can't quite remember the distinction between port channel and vPC.