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Genesys GCP-GC-REP Exam - Topic 7 Question 8 Discussion

You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?
A) Resource Center
B) Google
C) Contact Center User Manual
D) CIC Data Dictionary

Genesys GCP-GC-REP Exam - Topic 7 Question 8 Discussion

Actual exam question for Genesys's GCP-GC-REP exam
Question #: 8
Topic #: 7
[All GCP-GC-REP Questions]

You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?

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Suggested Answer: A

by Gail at May 06, 2022, 06:35 PM

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Rosenda
10 months ago
Wait, CIC Data Dictionary? I didn't know that was relevant!
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Brandon
10 months ago
I agree, the User Manual is the best source for this info.
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Darnell
10 months ago
I thought Google would have the answer, but not really.
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Royal
11 months ago
Definitely the Contact Center User Manual has the details.
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Lezlie
11 months ago
You can find it in the Resource Center.
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Penney
11 months ago
I feel like I might have read about it in the CIC Data Dictionary too, but I can't recall the specifics.
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Rana
11 months ago
I remember seeing something about ASA in the Contact Center User Manual during my practice, so that could be a good option.
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Ozell
11 months ago
I think the average speed of answer might be explained in the Resource Center, but I'm not completely sure.
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Jennie
11 months ago
Google could have some info, but I doubt it's as reliable as the official documentation like the Resource Center or User Manual.
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Raina
11 months ago
Hmm, I'm a bit confused on this one. I know capital expenses are for long-term assets, but I'm not sure about the specific differences in how they're treated compared to operating expenses.
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Devorah
11 months ago
This seems straightforward enough. I'll just go through the options and select the three activities that I know are available in Journey Builder.
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Launa
11 months ago
I feel like it's definitely not the physical port, but I can't quite remember the distinction between port channel and vPC.
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