Genesys GCP-GC-REP Exam - Topic 7 Question 8 Discussion

Actual exam question for Genesys's GCP-GC-REP exam

Question #: 8
Topic #: 7

You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?

AResource Center

BGoogle

CContact Center User Manual

DCIC Data Dictionary

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Suggested Answer: A

by Gail at May 06, 2022, 06:35 PM

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Rosenda

4 months ago

Wait, CIC Data Dictionary? I didn't know that was relevant!

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Brandon

4 months ago

I agree, the User Manual is the best source for this info.

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Darnell

4 months ago

I thought Google would have the answer, but not really.

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Royal

4 months ago

Definitely the Contact Center User Manual has the details.

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Lezlie

5 months ago

You can find it in the Resource Center.

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Penney

5 months ago

I feel like I might have read about it in the CIC Data Dictionary too, but I can't recall the specifics.

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Rana

5 months ago

I remember seeing something about ASA in the Contact Center User Manual during my practice, so that could be a good option.

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Ozell

5 months ago

I think the average speed of answer might be explained in the Resource Center, but I'm not completely sure.

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Jennie

5 months ago

Google could have some info, but I doubt it's as reliable as the official documentation like the Resource Center or User Manual.

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Raina

5 months ago

Hmm, I'm a bit confused on this one. I know capital expenses are for long-term assets, but I'm not sure about the specific differences in how they're treated compared to operating expenses.

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Devorah

5 months ago

This seems straightforward enough. I'll just go through the options and select the three activities that I know are available in Journey Builder.

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Launa

5 months ago

I feel like it's definitely not the physical port, but I can't quite remember the distinction between port channel and vPC.

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