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Genesys GCP-GC-REP Exam - Topic 7 Question 16 Discussion

What will be the agent's user status in the interaction view when you change an agent's queue status from On Queue to Off Queue?
D) Break
A) Available
B) Busy
C) Away

Genesys GCP-GC-REP Exam - Topic 7 Question 16 Discussion

Actual exam question for Genesys's GCP-GC-REP exam
Question #: 16
Topic #: 7
[All GCP-GC-REP Questions]

What will be the agent's user status in the interaction view when you change an agent's queue status from On Queue to Off Queue?

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Suggested Answer: D

by Twana at May 07, 2022, 09:40 PM

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Gaston
10 months ago
Really? I always thought it was Busy when they go Off Queue.
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Willard
10 months ago
Yeah, it's Away for sure. Makes sense!
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Carol
10 months ago
Definitely not Available, that's for sure.
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Emogene
11 months ago
I thought it would be Break status?
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Sunny
11 months ago
The agent goes to Away status when Off Queue.
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Edward
11 months ago
I’m leaning towards saying the agent is marked as Away when they go Off Queue, but I could see it being something else too.
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Asuncion
11 months ago
I remember a practice question where we discussed how queue statuses affect user availability. I feel like Off Queue means they are not available for calls.
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Lisha
11 months ago
I think when you change the status to Off Queue, the agent might be marked as Away, but I'm not entirely sure.
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Glory
11 months ago
I’m a bit confused. Could Off Queue mean the agent is on Break instead of Away? I need to double-check that.
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Kimi
11 months ago
Okay, two peaks in the histogram means the data is likely bimodal. That's the key thing to remember here.
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Shasta
11 months ago
I'm a little confused by this question. I'm not sure how the HR Service and the Employee Service Center are connected, or what field would need to be completed to make the HR Service accessible. I'll have to think it through step-by-step.
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Caren
11 months ago
This seems like a tricky question. I'll need to think carefully about the factors a system engineer would consider when placing a NAS storage device.
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