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What will be the agent's user status in the interaction view when you change an agent's queue status from On Queue to Off Queue?
Suggested Answer: D
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12 comments · newest first
GA
Gaston
12 months ago
Really? I always thought it was Busy when they go Off Queue.
WI
Willard
1 year ago
Yeah, it's Away for sure. Makes sense!
CA
Carol
1 year ago
Definitely not Available, that's for sure.
EM
Emogene
1 year ago
I thought it would be Break status?
SU
Sunny
1 year ago
The agent goes to Away status when Off Queue.
ED
Edward
1 year ago
I’m leaning towards saying the agent is marked as Away when they go Off Queue, but I could see it being something else too.
AS
Asuncion
1 year ago
I remember a practice question where we discussed how queue statuses affect user availability. I feel like Off Queue means they are not available for calls.
LI
Lisha
1 year ago
I think when you change the status to Off Queue, the agent might be marked as Away, but I'm not entirely sure.
GL
Glory
1 year ago
I’m a bit confused. Could Off Queue mean the agent is on Break instead of Away? I need to double-check that.
KI
Kimi
1 year ago
Okay, two peaks in the histogram means the data is likely bimodal. That's the key thing to remember here.
SH
Shasta
1 year ago
I'm a little confused by this question. I'm not sure how the HR Service and the Employee Service Center are connected, or what field would need to be completed to make the HR Service accessible. I'll have to think it through step-by-step.
CA
Caren
1 year ago
This seems like a tricky question. I'll need to think carefully about the factors a system engineer would consider when placing a NAS storage device.