Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Genesys GCP-GC-REP Exam - Topic 6 Question 18 Discussion

Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
B) Agent Activity Summary Report
A) Agent Metrics Report
C) Agent Login-Logout Details Report
D) Agent Quality Details Report

Genesys GCP-GC-REP Exam - Topic 6 Question 18 Discussion

Actual exam question for Genesys's GCP-GC-REP exam
Question #: 18
Topic #: 6
[All GCP-GC-REP Questions]

Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Sherita at May 09, 2022, 04:37 AM

Limited Time Offer

25%

Off

Get Premium GCP-GC-REP Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Elbert
10 months ago
Not sure about that, sounds too vague to me.
upvoted 0 times
...
Alba
10 months ago
I agree, the Activity Summary makes the most sense!
upvoted 0 times
...
Sommer
10 months ago
Wait, is it really not the Login-Logout Details Report?
upvoted 0 times
...
Joni
11 months ago
I thought it was the Agent Metrics Report.
upvoted 0 times
...
Roxanne
11 months ago
It's definitely the Agent Activity Summary Report.
upvoted 0 times
...
Doyle
11 months ago
The Agent Quality Details Report doesn't seem like it would cover idle time at all, so I think we can rule that one out.
upvoted 0 times
...
Staci
11 months ago
I feel like the Agent Login-Logout Details Report could be relevant too, but it seems more focused on when agents log in and out rather than their idle time.
upvoted 0 times
...
Melda
11 months ago
I remember practicing with a question about agent metrics, and I think the Agent Metrics Report was mentioned, but I can't recall if it specifically included idle time.
upvoted 0 times
...
Patrick
11 months ago
I think the Agent Activity Summary Report might be the right one since it sounds like it covers idle time, but I'm not completely sure.
upvoted 0 times
...
Levi
11 months ago
Okay, I think I've got a strategy here. Rehosting on Elastic Beanstalk with the .NET platform in a Multi-AZ deployment seems like the best fit to meet the requirements while minimizing changes. And using AWS DMS to migrate the Oracle database to RDS is a solid option.
upvoted 0 times
...
Shawna
11 months ago
Okay, let me think this through. A spell checker is for checking and correcting spelling errors, not grammar or audio files, so I'll go with B.
upvoted 0 times
...
Marleen
11 months ago
I feel pretty confident that the answer is B. Firm. That option sounds like it matches the description in the question the best. I'll mark that one down unless I see a compelling reason to change it.
upvoted 0 times
...
Lashonda
11 months ago
The teacher-centered approach seems like the easiest way for Mr. Bell to get through all the information quickly. But I wonder if that would really engage the students or help them retain the material. Maybe a more interactive method like Buzz Groups would be better.
upvoted 0 times
...

Save Cancel