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Genesys GCP-GC-REP Exam - Topic 4 Question 25 Discussion

Which definition matches the performance view for Agents?
C) Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
A) Used to monitor real-time contact center metrics.
B) Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
D) Used to view historical data only.
E) Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Genesys GCP-GC-REP Exam - Topic 4 Question 25 Discussion

Actual exam question for Genesys's GCP-GC-REP exam
Question #: 25
Topic #: 4
[All GCP-GC-REP Questions]

Which definition matches the performance view for Agents?

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Suggested Answer: C

by Lajuana at Jul 17, 2026, 12:36 AM

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Timothy
4 days ago
C is also good, but I prefer B for performance views.
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Audry
9 days ago
I agree, B gives a complete picture of agent activity.
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Cecilia
14 days ago
I think B is the best choice. It covers real-time metrics.
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Glynda
20 days ago
Totally with you, B gives the best overview of what's happening now.
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Aileen
25 days ago
Wait, D only shows historical data? That seems super outdated!
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Giovanna
30 days ago
A is way too limited, it only focuses on monitoring.
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Curtis
1 month ago
I think C is better since it includes historical data too.
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Yoko
1 month ago
B is the right choice! It covers all the real-time metrics.
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Leonida
2 months ago
I feel like A is too limited since it only mentions monitoring, but I can't remember if B or C is the better choice.
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Isidra
2 months ago
I’m a bit confused; I thought the performance view was just for real-time metrics, so D doesn’t seem right to me.
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Carissa
2 months ago
I remember practicing a question like this, and I feel like C covers both real-time and historical data, which seems important for performance.
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Iluminada
2 months ago
I think the performance view is more about real-time metrics, so maybe B? But I'm not entirely sure.
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