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Genesys Exam GCP-GC-REP Topic 3 Question 5 Discussion
Actual exam question for
Genesys's
Genesys Cloud Certified Professional - Reporting and Analytics exam
Question #: 5
Topic #: 3
[All Genesys Cloud Certified Professional - Reporting and Analytics Questions]
Topic #: 3
You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?
Suggested Answer:
D
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