Discuss Genesys GCP-GC-REP Exam Topic 2 Question 11

Which definition matches the performance view for Dashboard?

AIt is used to monitor real-time contact center metrics.

BIt is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

CIt is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

DIt is used to view historical data only.

EIt is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Suggested Answer: B

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12 comments · newest first

Minna 12 months ago

E is interesting, but not really what a performance view should focus on.

Dorethea 1 year ago

Wait, D only shows historical data? That's odd for a dashboard!

Marisha 1 year ago

C sounds right too, but I thought it was just for real-time stuff.

Odette 1 year ago

A is too limited, B is way better.

Micheline 1 year ago

Definitely B, it covers all the real-time metrics!

Corrinne 1 year ago

I definitely recall that the performance view focuses on real-time data, but I can't remember if it was A or B that was correct.

Isaac 1 year ago

I’m a bit confused; I thought the performance view included historical data too, which makes me lean towards C.

Mila 1 year ago

I remember practicing a question similar to this, and I feel like B was the right answer because it lists specific metrics.

Devorah 1 year ago

I think the performance view is more about real-time metrics, but I'm not sure if it's B or C.

Lawanda 1 year ago

Okay, let me think this through. The question is specifically asking about the combination that must be resolved externally, so I'm going to go with option A.

Theodora 1 year ago

Hmm, I'm not entirely sure about this one. I'll need to think it through carefully and consider the differences between the options.

Asha 1 year ago

I think I'll go with option B. Using Cloud Scheduler and Cloud Functions to stop and start the non-production environments seems like the most straightforward and reliable way to achieve the cost savings the CFO wants, without risking any disruption to the critical production environment.

Genesys GCP-GC-REP Exam - Topic 2 Question 11 Discussion