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Genesys GCP-GC-REP Exam - Topic 2 Question 11 Discussion

Which definition matches the performance view for Dashboard?
B) It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
A) It is used to monitor real-time contact center metrics.
C) It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
D) It is used to view historical data only.
E) It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Genesys GCP-GC-REP Exam - Topic 2 Question 11 Discussion

Actual exam question for Genesys's GCP-GC-REP exam
Question #: 11
Topic #: 2
[All GCP-GC-REP Questions]

Which definition matches the performance view for Dashboard?

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Suggested Answer: B

by Amie at May 03, 2022, 02:36 PM

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Minna
10 months ago
E is interesting, but not really what a performance view should focus on.
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Dorethea
10 months ago
Wait, D only shows historical data? That's odd for a dashboard!
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Marisha
10 months ago
C sounds right too, but I thought it was just for real-time stuff.
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Odette
11 months ago
A is too limited, B is way better.
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Micheline
11 months ago
Definitely B, it covers all the real-time metrics!
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Corrinne
11 months ago
I definitely recall that the performance view focuses on real-time data, but I can't remember if it was A or B that was correct.
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Isaac
11 months ago
I’m a bit confused; I thought the performance view included historical data too, which makes me lean towards C.
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Mila
11 months ago
I remember practicing a question similar to this, and I feel like B was the right answer because it lists specific metrics.
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Devorah
11 months ago
I think the performance view is more about real-time metrics, but I'm not sure if it's B or C.
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Lawanda
11 months ago
Okay, let me think this through. The question is specifically asking about the combination that must be resolved externally, so I'm going to go with option A.
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Theodora
11 months ago
Hmm, I'm not entirely sure about this one. I'll need to think it through carefully and consider the differences between the options.
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Asha
11 months ago
I think I'll go with option B. Using Cloud Scheduler and Cloud Functions to stop and start the non-production environments seems like the most straightforward and reliable way to achieve the cost savings the CFO wants, without risking any disruption to the critical production environment.
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