Genesys Exam GCP-GC-REP Topic 2 Question 11 Discussion

Actual exam question for Genesys's Genesys Cloud Certified Professional - Reporting and Analytics exam

Question #: 11
Topic #: 2

Which definition matches the performance view for Dashboard?

AIt is used to monitor real-time contact center metrics.

BIt is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

CIt is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

DIt is used to view historical data only.

EIt is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Show Suggested Answer

Suggested Answer: B

by Amie at May 03, 2022, 02:36 PM

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