New Year Sale 2026! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Genesys GCP-GC-ADM Exam - Topic 9 Question 81 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam
Question #: 81
Topic #: 9
[All GCP-GC-ADM Questions]

Which of the following can be configured on inbound interactions to be used by ACD processing? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: A, C

https://help.mypurecloud.com/articles/genesys-cloud-acd-processing/

by Salome at Jan 05, 2026, 05:16 AM

Limited Time Offer

25%

Off

Get Premium GCP-GC-ADM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Flo
3 days ago
I'd go with C) Skills and B) Intent of Call. Seems like a no-brainer to me.
upvoted 0 times
...
Renato
8 days ago
Definitely C) Skills and D) Agent Availability. Gotta love those ACD processing options!
upvoted 0 times
...
Lauran
13 days ago
C) Skills and D) Agent Availability are the correct answers.
upvoted 0 times
...
Troy
18 days ago
I’m leaning towards languages and agent availability, but I’m not confident about the second choice. It’s tricky!
upvoted 0 times
...
Fernanda
24 days ago
I feel like skills and intent of call were highlighted in our last review session, but I might be mixing them up with outbound interactions.
upvoted 0 times
...
Diane
29 days ago
I remember practicing a question similar to this where agent availability was mentioned, but I can't recall if it was specifically for inbound interactions.
upvoted 0 times
...
Kimi
1 month ago
I think languages and skills are definitely options for ACD processing, but I'm not entirely sure about the intent of call.
upvoted 0 times
...
Deandrea
1 month ago
Alright, let's see. I think the key here is to focus on what can be configured on inbound interactions. I'm going to go with C) Skills and B) Intent of Call.
upvoted 0 times
...
Precious
1 month ago
I'm a bit unsure about this one. I know it has something to do with ACD processing, but I'm not sure which specific options can be configured. I'll have to think it through carefully.
upvoted 0 times
...
Harrison
2 months ago
Ah, I remember going over this in class. I'm confident that C) Skills and B) Intent of Call are the correct answers here.
upvoted 0 times
...
Vince
2 months ago
Okay, let me think this through. I'm pretty sure Languages and Agent Availability are not options, so I'll have to choose between the other two. I'm leaning towards C) Skills and B) Intent of Call, but I'm not 100% confident.
upvoted 0 times
...
Bea
2 months ago
Hmm, this one seems pretty straightforward. I think I'll go with C) Skills and B) Intent of Call.
upvoted 0 times
...

Save Cancel