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Genesys Exam GCP-GC-ADM Topic 9 Question 72 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam
Question #: 72
Topic #: 9
[All GCP-GC-ADM Questions]

Why are skills and languages configured separately?

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Suggested Answer: C

https://help.mypurecloud.com/articles/assign-remove-skills-user/

by Gianna at May 05, 2025, 09:22 AM

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Omega
24 days ago
I think option A makes the most sense. Having separate configurations allows for a more detailed competency rating for skills compared to languages.
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Gerardo
25 days ago
Option B seems like the most logical choice to me. Separating skills and languages allows for more flexibility in agent assignment.
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Rebecka
27 days ago
Haha, this question reminds me of that time I accidentally ordered a 'skills burrito' instead of a 'language taco' at the office cafeteria. Rookie mistake!
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Cherri
1 months ago
This is a tricky one, but I'm going with A. Having a more granular competency rating for skills is really important for accurate agent selection.
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Dean
1 months ago
D is the way to go. Skills are a subset of languages, so combining the two is the best way to determine if an agent is qualified for an interaction.
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Brock
10 days ago
Yes, it simplifies the process and ensures the right agent is assigned to the interaction.
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Shannon
12 days ago
I agree, combining skills and languages makes sense for determining agent qualifications.
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Billi
1 months ago
I believe it's so that agents with certain skills can be matched with interactions that require those skills, regardless of language.
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Dana
1 months ago
I think the correct answer is C. That way, agents with language capabilities can still receive interactions, even if they don't have the specific skill required.
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Cheryl
11 days ago
Yes, that makes sense. It ensures that language proficiency is not a barrier to receiving interactions.
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Curtis
13 days ago
That way, agents with language capabilities can still receive interactions, even if they don't have the specific skill required.
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Walker
18 days ago
I think the correct answer is C.
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France
1 months ago
I agree. It allows for more flexibility in assigning tasks based on specific skills or language requirements.
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Lura
2 months ago
Option B makes the most sense to me. Separating skills and languages allows agents with specific skills to be matched with interactions, regardless of the language requirement.
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Delisa
17 days ago
That's true. It gives more flexibility in matching agents with interactions based on their specific abilities and expertise.
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Eliseo
18 days ago
It also allows for a more detailed assessment of an agent's competency in different areas, which can be useful for assigning tasks effectively.
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Fabiola
20 days ago
I agree, having skills and languages separate ensures that agents with the necessary skills can handle interactions, regardless of the language needed.
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Lashandra
2 months ago
I think skills and languages are configured separately to ensure agents can handle different types of interactions.
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