Genesys GCP-GC-ADM Exam - Topic 9 Question 64 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 64
Topic #: 9

[All GCP-GC-ADM Questions]

Which dialing mode allows the agent to see customer information before dialing?

AProgressive

BPredictive

CPreview

DPower

Show Suggested Answer

Suggested Answer: C

by Ronald at Nov 15, 2024, 12:20 PM

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Laura

9 months ago

Really? I thought all modes showed info before dialing.

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Moira

9 months ago

Nope, it's C for sure!

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Frank

9 months ago

Wait, are we sure about that? I thought it was A.

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Devon

10 months ago

I agree, Preview is the way to go.

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Lenita

10 months ago

It's definitely C, Preview mode!

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Virgina

10 months ago

I thought Power dialing was about speed, so it probably doesn't show info beforehand. I’m leaning towards Preview as well.

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Erick

10 months ago

I definitely recall something about Predictive dialing, but I can't remember if it shows customer info first.

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Leonora

11 months ago

I'm not too sure, but I feel like Progressive could be the right choice too. It sounds familiar from practice questions.

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Mel

11 months ago

I think the answer might be C, Preview, because I remember it lets agents see info before they call.

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Norah

11 months ago

Preview mode is the one that allows the agent to see the customer details upfront, so that's the option I'm going to choose.

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Tresa

11 months ago

I'm a little confused by the different dialing modes here. I'll have to think this through carefully before selecting an answer.

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Lynelle

11 months ago

The question is asking about the dialing mode that lets the agent see customer info first. I'm going to go with Preview mode, that seems like the most logical choice.

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Stefany

11 months ago

Hmm, I'm a bit unsure about this one. I think it might be Progressive mode, but I'm not 100% certain.

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Mollie

11 months ago

I'm pretty sure the answer is Preview mode, since that allows the agent to see the customer info before dialing.

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Reid

2 years ago

Preview dialing is the clear choice here. Unless you're a psychic, you're gonna want to see who you're calling, am I right? Anything else is just playing customer service roulette.

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Leanna

2 years ago

Yeah, I always prefer preview dialing. It helps me prepare for the conversation ahead.

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Josphine

2 years ago

I agree, preview dialing is definitely the way to go. It's always good to know who you're calling.

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Harris

2 years ago

C) Preview is the way to go. I'm not about to put on a blindfold and start randomly dialing people. That's a recipe for awkward conversations and hurt feelings.

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Glen

2 years ago

D) Power dialing mode is best for sales teams looking to increase call volume.

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Cassi

2 years ago

C) Preview dialing mode allows agents to review customer information before making the call.

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Kandis

2 years ago

B) Predictive dialing mode is great for maximizing agent talk time.

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Krystal

2 years ago

A) Progressive dialing mode is more efficient for high call volumes.

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Lynelle

2 years ago

I'm going with C) Preview. It makes sense to have that customer info upfront before you start dialing. Anything else would just be a shot in the dark.

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Salome

2 years ago

Preview dialing is the answer for sure. I'd rather take a quick peek at the customer details than just go in guns blazing like a Predictive dialer. Gotta be prepared, you know?

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Merri

2 years ago

Predictive dialing can be too risky without knowing the customer details.

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Theresia

2 years ago

I prefer being prepared with Preview dialing too.

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Loreen

2 years ago

Yeah, it's important to have that customer information before making the call.

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Kristofer

2 years ago

I agree, Preview dialing is definitely the way to go.

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Percy

2 years ago

I'm not sure, but I think Progressive mode also allows agents to see customer information before dialing.

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Alton

2 years ago

The preview dialing mode is definitely the way to go. Who wants to dial blindly without seeing the customer's info first? That's like playing darts with your eyes closed!

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