MENU
Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)
Suggested Answer: A, C, D
Get Premium GCP-GC-ADM Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
19 comments · newest first
GI
Giovanna
11 months ago
Wow, didn't know language was so important!
AI
Aileen
11 months ago
I thought staffing requirements played a bigger role.
CH
Chantell
11 months ago
Wait, time since available isn't a factor? That seems off.
RY
Ryan
12 months ago
Totally agree with that!
CH
Charlena
12 months ago
Skills, language, and additional attribute ratings are key!
AL
Alonzo
1 year ago
I feel like time since the agent became available could be important, but I can't recall if it was one of the choices we went over.
NI
Nichelle
1 year ago
I'm a bit confused about the additional attribute ratings. Are they really used for assigning agents?
KR
Kristian
1 year ago
I remember practicing a question like this, and I think language was one of the options we discussed.
AL
Alton
1 year ago
I think skills are definitely one of the attributes, but I'm not sure about the others.
LI
Lizette
1 year ago
I'm a little confused by the "staffing requirements" option. Not sure how that would factor into determining the best agent.
LO
Long
1 year ago
I got this! The key is to choose the three most relevant attributes that would help route the interaction to the best available agent.
SE
Serina
1 year ago
Hmm, I'm a bit unsure about the "time since the agent became available" option. Not sure if that's relevant for determining the best agent.
CA
Carmelina
1 year ago
This seems like a straightforward question. I'll focus on the key attributes mentioned - skills, language, and additional ratings.
TH
Therese
1 year ago
Okay, let me think this through. Skills and language are definitely important for matching the interaction. The additional attribute ratings could be things like customer satisfaction scores or productivity metrics.
MY
Myrtie
1 year ago
I'm a little unsure about this one. I'll have to think it through step-by-step to make sure I'm not missing anything important.
PH
Phung
1 year ago
I practiced a question like this before. I vaguely remember something about permissions affecting what you can see regarding logged work.
JO
Josefa
1 year ago
Ah, I think I've got it! OSASM is the group that's not required for a standard Oracle Database installation. Time to mark my answer.
QU
Quentin
1 year ago
Hmm, I'm a bit unsure about this one. The options seem to cover different aspects of an ITSM system, but I'm not totally clear on how they all fit together. I'll need to review my notes and try to remember the key elements.
LA
Lashaun
1 year ago
Hmm, I'm not totally sure about this one. I'll have to think it through to make sure I understand the implications before answering.