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Genesys GCP-GC-ADM Exam - Topic 9 Question 21 Discussion

Posted by Carmen on May 05, 2022 at 08:07 PM

Which of the following media types can be selected when creating a report? (Choose three.)

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12 comments · newest first
JE
Jeffrey 12 months ago
I thought Chat was only for real-time stuff, not reports.
RE
Regenia 1 year ago
Definitely not Voice, it's gotta be Email, Voicemail, and Chat.
NI
Nikita 1 year ago
Wait, can you really use Voice for reports? That seems odd.
FE
Fernanda 1 year ago
Yeah, I agree with that!
TH
Thomasena 1 year ago
I think Email, Voicemail, and Chat are the options.
FL
Floyd 1 year ago
I feel like Chat might be a newer option, but I can't remember if it was in the study materials.
AN
Antonio 1 year ago
Voicemail sounds familiar, but I can't recall if it's actually an option for reports.
OD
Odette 1 year ago
I think I remember that reports can be sent via Email, but I'm not sure about the other options.
RI
Rikki 1 year ago
I practiced a similar question last week, and I believe Voice and Email were definitely included.
KR
Kris 1 year ago
Decision table testing looks like a good option here. I can create a table to cover the different conditions and actions related to the car tax calculation.
CA
Callie 1 year ago
Okay, I think the key is that the servers need to be in different subnets or locations to provide redundancy. I'll go with options A and C.
JA
Jacinta 1 year ago
Ah, I see what they're getting at now. The "Start where you are" principle emphasizes building on existing resources and processes rather than starting from scratch. That makes a lot of sense in the context of this question.
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