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Genesys GCP-GC-ADM Exam - Topic 9 Question 21 Discussion

Which of the following media types can be selected when creating a report? (Choose three.)
A) Voice and B) Email and D) Chat
C) Voicemail

Genesys GCP-GC-ADM Exam - Topic 9 Question 21 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam
Question #: 21
Topic #: 9
[All GCP-GC-ADM Questions]

Which of the following media types can be selected when creating a report? (Choose three.)

Show Suggested Answer Hide Answer
Suggested Answer: A, B, D

https://docs.genesys.com/Documentation/PSAAS/latest/RPRT/Table-MEDIA_TYPE

by Carmen at May 05, 2022, 08:07 PM

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Jeffrey
10 months ago
I thought Chat was only for real-time stuff, not reports.
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Regenia
10 months ago
Definitely not Voice, it's gotta be Email, Voicemail, and Chat.
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Nikita
10 months ago
Wait, can you really use Voice for reports? That seems odd.
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Fernanda
11 months ago
Yeah, I agree with that!
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Thomasena
11 months ago
I think Email, Voicemail, and Chat are the options.
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Floyd
11 months ago
I feel like Chat might be a newer option, but I can't remember if it was in the study materials.
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Antonio
11 months ago
Voicemail sounds familiar, but I can't recall if it's actually an option for reports.
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Odette
11 months ago
I think I remember that reports can be sent via Email, but I'm not sure about the other options.
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Rikki
11 months ago
I practiced a similar question last week, and I believe Voice and Email were definitely included.
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Kris
11 months ago
Decision table testing looks like a good option here. I can create a table to cover the different conditions and actions related to the car tax calculation.
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Callie
11 months ago
Okay, I think the key is that the servers need to be in different subnets or locations to provide redundancy. I'll go with options A and C.
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Jacinta
11 months ago
Ah, I see what they're getting at now. The "Start where you are" principle emphasizes building on existing resources and processes rather than starting from scratch. That makes a lot of sense in the context of this question.
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