Discuss Genesys GCP-GC-ADM Exam Topic 9 Question 15

What is a fatal question in an Evaluation Form?

AFatal Questions have a heavier weight than non-fatal Questions

BFatal Questions are also critical Questions. If scored ''No'' the evaluation score will be zero

CFatal Questions are also critical Questions. If scored ''No'' the agent will be terminated

DFatal Questions are the same as critical Questions

Suggested Answer: B

https://help.mypurecloud.com/articles/configure-a-fatal-QUESTION/

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14 comments · newest first

Jesse 11 months ago

A is misleading, weight doesn't matter if the score is zero.

Josefa 11 months ago

Wait, are fatal and critical questions really the same?

Rashida 12 months ago

C sounds extreme, termination for a "No"? Really?

Lezlie 12 months ago

Totally agree with B, that's how it should be!

Brittani 12 months ago

I think B is correct, zero score if "No" is a big deal.

Lynda 1 year ago

I thought fatal questions were just another term for critical questions, but now I'm questioning if there's a difference in their implications.

Roselle 1 year ago

I feel like I read that if you score "No" on a fatal question, it could mean you fail the evaluation completely, but I can't recall the exact details.

Domitila 1 year ago

I remember practicing a question about critical questions, and I think fatal questions might be similar but with more severe consequences.

Yvette 1 year ago

I think fatal questions are really important, but I'm not sure if they lead to termination or just a zero score.

Carlene 1 year ago

I feel pretty confident that A is the right answer. Defining the routing within the delivery properties is the most straightforward way to ensure all deliveries are stored in the correct folder.

Rory 1 year ago

This looks like a classic Azure Virtual Desktop disaster recovery question. I think the key here is to set up a secondary site in the US West region that can take over if the primary site in US East goes down.

Sherell 1 year ago

I'm a bit confused by this question. There are a few different strategies mentioned, and I'm not sure which one would be the most appropriate. I'll have to re-read the question carefully and try to determine the best course of action.

Stanton 1 year ago

This one seems tricky, but I think I can work through it. I'll start by looking at the security policy and see if that gives me any clues.

Alyce 1 year ago

I think the ethical codes we discussed highlight the importance of accurate representation. If the proposal checks out and references are solid, well... it feels risky to dig deeper into vague criticisms.

Genesys GCP-GC-ADM Exam - Topic 9 Question 15 Discussion