Genesys GCP-GC-ADM Exam - Topic 9 Question 15 Discussion
What is a fatal question in an Evaluation Form?
B) Fatal Questions are also critical Questions. If scored ''No'' the evaluation score will be zero
A) Fatal Questions have a heavier weight than non-fatal Questions
C) Fatal Questions are also critical Questions. If scored ''No'' the agent will be terminated
D) Fatal Questions are the same as critical Questions
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