Genesys Exam GCP-GC-ADM Topic 8 Question 54 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 54
Topic #: 8

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

AAccount Codes

BWrap-up Codes

CResolution Codes

DStatus

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Suggested Answer: A, C

by Sophia at Jul 18, 2024, 08:03 PM

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17 days ago

I believe Resolution Codes could also be configured to track outcomes effectively.

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18 days ago

I agree with Dalene, Wrap-up Codes would be the best option for this functionality.

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24 days ago

I think we can configure Wrap-up Codes for tracking outcomes.

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