Genesys Exam GCP-GC-ADM Topic 8 Question 54 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 54
Topic #: 8

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

AAccount Codes

BWrap-up Codes

CResolution Codes

DStatus

Show Suggested Answer

Suggested Answer: A, C

https://help.mypurecloud.com/articles/add-acd-skill-language-user/

by Sophia at Jul 18, 2024, 08:03 PM

Limited Time Offer

25%

Off

Get Premium GCP-GC-ADM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Lyndia

2 months ago

I hope the exam doesn't have any 'resolution' puns. That would just be 'code'-pendant.

upvoted 0 times

...

Larae

2 months ago

Wrap-up Codes? More like 'Nap-up Codes' am I right? *winks*

upvoted 0 times

...

Kenneth

2 months ago

Definitely B) Wrap-up Codes. That's the feature I use all the time in my contact center. Easy peasy!

upvoted 0 times

...

Verona

2 months ago

B) Wrap-up Codes sounds right to me. It's the best way to get detailed information on how calls are being resolved.

upvoted 0 times

Aja

9 days ago

B) Wrap-up Codes are essential for categorizing and analyzing the results of customer interactions.

upvoted 0 times

...

Chantay

1 months ago

A) Account Codes can also be useful for tracking specific types of interactions.

upvoted 0 times

...

Reed

1 months ago

C) Resolution Codes can provide insight into the final outcome of each call or chat.

upvoted 0 times

...

Wilda

1 months ago

A) Account Codes can also be helpful for tracking specific types of interactions.

upvoted 0 times

...

Gretchen

2 months ago

Hmm, I'm not sure about this one. Could D) Status also be a valid option? I'm going to have to think this through.

upvoted 0 times

...

Gracia

2 months ago

I think the correct answer here is B) Wrap-up Codes. That's the obvious choice for tracking call outcomes.

upvoted 0 times

Edelmira

22 days ago

D) Status could be helpful for providing an overall view of call and chat outcomes.

upvoted 0 times

...

Laine

1 months ago

I think C) Resolution Codes could also be useful for tracking the outcome of chats.

upvoted 0 times

...

Christene

1 months ago

I agree, B) Wrap-up Codes would be the best option for tracking call outcomes.

upvoted 0 times

...

Verda

3 months ago

I believe Resolution Codes could also be configured to track outcomes effectively.

upvoted 0 times

...

Alana

3 months ago

I agree with Dalene, Wrap-up Codes would be the best option for this functionality.

upvoted 0 times

...

Dalene

3 months ago

I think we can configure Wrap-up Codes for tracking outcomes.

upvoted 0 times

...