Discuss Genesys GCP-GC-ADM Exam Topic 7 Question 53

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

AThe agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

BThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

CThe agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

DThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Suggested Answer: D

https://help.mypurecloud.com/articles/configure-call-work-settings/

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33 comments · newest first

Antonio 11 months ago

Just to clarify, After Call Work is mandatory in this case, right?

Ilda 11 months ago

I’m not sure about D, sounds a bit too strict.

Meghan 11 months ago

Wait, can they really not set themselves to Available early? That seems harsh!

Anjelica 12 months ago

Totally agree, D fits the description perfectly!

Gwenn 12 months ago

I think D is the right answer.

Chaya 1 year ago

I keep getting confused between A and C. A says the agent may or may not complete the work, but I thought mandatory meant they have to do it.

Tesha 1 year ago

I feel like B is close, but it says agents can set themselves to Available early, which doesn't match the "no early exit" part.

Sarina 1 year ago

I'm not entirely sure, but I remember a practice question that talked about agents needing to manually change their status. That makes me think it could be C.

Nobuko 1 year ago

I think the answer might be D because it mentions that the agent can't set themselves to Available early, which sounds like it fits the "Mandatory, Time-boxed" part.

Ligia 1 year ago

I think option D is the correct answer here. It says the agent is automatically placed into After Call Work and can't set themselves to Available until the timeout is reached, which matches the "Mandatory, Time-boxed no early exit" description.

Portia 1 year ago

I'm a bit confused by the wording of the options. I'll need to re-read them a few times to make sure I'm grasping the nuances between them.

Shalon 1 year ago

Ah yes, you're right James. Option D seems to be the best fit for the given definition. I'm feeling more confident in my understanding now.

Luke 1 year ago

Hmm, this one seems a bit tricky. I'll need to read through the options carefully to make sure I understand the differences.

Cordell 1 year ago

Okay, I think I've got this. The question is asking if the cost information is available as part of the Performance Analytics Content Pack, so I'll select the appropriate true or false option based on that.

Nickolas 1 year ago

This seems like a straightforward question about HTML5 offline capabilities. I'll need to think through the different options, but I'm confident I can figure this out.

Kati 1 year ago

Hmm, I'm not sure about this. Laying out a roof seems like it could be more complicated than just using the Roof tool. I'll have to think this through carefully.

Carman 2 years ago

Haha, I bet the agents wish they could just pretend to do after call work and instantly be available again! Option D is the winner though.

Genevieve 2 years ago

I'm going with Option D as well. The 'Mandatory, Time-boxed no early exit' part really points to that being the correct definition.

Nell 2 years ago

↳ replying to Genevieve

Option D makes the most sense for the After Call Work definition.

Darell 2 years ago

↳ replying to Genevieve

Yeah, the 'no early exit' part really stands out in Option D.

Lavera 2 years ago

↳ replying to Genevieve

I agree, Option D seems to be the best fit for the definition.

Antonio 2 years ago

I agree with Carlee, B seems like the most efficient option for After Call Work.

Linsey 2 years ago

Option B is the one that makes the most sense to me. The agent can set themselves available if they finish the work early, which seems like a nice flexibility.

Alpha 2 years ago

↳ replying to Linsey

I prefer option B as well, it gives the agent control over their availability.

Kenny 2 years ago

↳ replying to Linsey

Option D seems a bit restrictive, not allowing the agent to set themselves to available if they finish early.

Brinda 2 years ago

↳ replying to Linsey

I think option C is more straightforward, the agent must manually set their status back to available.

Stefan 2 years ago

↳ replying to Linsey

I agree, option B does provide flexibility for the agent.

Carlee 2 years ago

But B makes more sense because it allows for early exit if the agent completes their work early.

Ona 2 years ago

I disagree, I believe the correct answer is C.

Ahmed 2 years ago

Option D definitely sounds like the right match for the After Call Work definition. The agent can't exit early and the system sets them available automatically - no guessing involved!

Lauran 2 years ago

↳ replying to Ahmed

I agree, it takes the guesswork out of when the agent should be available again.

Lottie 2 years ago

↳ replying to Ahmed

Option D does seem like the best fit for the After Call Work definition.

Carlee 2 years ago

I think the answer is B.

Genesys GCP-GC-ADM Exam - Topic 7 Question 53 Discussion