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Genesys Exam GCP-GC-ADM Topic 7 Question 49 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam
Question #: 49
Topic #: 7
[All GCP-GC-ADM Questions]

Which definition matches the After Call Work option Optional?

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Suggested Answer: D

https://help.mypurecloud.com/articles/configure-call-work-settings/

by Helene at May 17, 2024, 11:57 PM

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Cassi
2 months ago
Are we sure 'After Call Work' isn't just an excuse to take a quick nap? Asking for a friend, of course.
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Avery
8 days ago
C) The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
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Dacia
9 days ago
B) The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
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Alease
1 months ago
A) The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
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Pura
3 months ago
D) Requiring manual status changes could lead to more errors or availability issues. Seems like the least efficient option.
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Alita
1 months ago
C) The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
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Shalon
2 months ago
B) The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
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Clay
2 months ago
A) The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
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Edna
3 months ago
C) Hmm, not being able to set yourself to Available early seems a bit restrictive. Maybe good for compliance, but not very flexible.
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Nikita
2 months ago
B) The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
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Elenore
2 months ago
A) The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
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Izetta
3 months ago
B) Gives the agent more control over their own availability, which could be useful in some situations.
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Daron
3 months ago
That's a good point, but I still think A is correct because it mentions that the agent can set themselves to Available if they finish their After Call Work early.
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Adelle
3 months ago
I disagree, I believe the answer is D because the agent must manually set their status back to available after completing After Call Work.
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Launa
3 months ago
A) Sounds like the most straightforward and automatic option. I like how the agent can set themselves to Available if they finish early.
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Sharmaine
1 months ago
D) Definitely, manual processes can be more time-consuming.
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Gracie
1 months ago
C) I prefer when things are more automated, less room for error.
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Levi
2 months ago
B) Yeah, it's nice that the system can handle it automatically.
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Vincent
2 months ago
A) I agree, it seems like the most efficient option.
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Daron
3 months ago
I think the answer is A because the system automatically sets the agent to Available after the After Call Timeout.
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