Genesys Exam GCP-GC-ADM Topic 7 Question 49 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 49
Topic #: 7

Which definition matches the After Call Work option Optional?

AThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

BThe agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

CThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

DThe agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Show Suggested Answer

Suggested Answer: D

https://help.mypurecloud.com/articles/configure-call-work-settings/

by Helene at May 17, 2024, 11:57 PM

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Pura

5 days ago

D) Requiring manual status changes could lead to more errors or availability issues. Seems like the least efficient option.

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Edna

10 days ago

C) Hmm, not being able to set yourself to Available early seems a bit restrictive. Maybe good for compliance, but not very flexible.

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Izetta

11 days ago

B) Gives the agent more control over their own availability, which could be useful in some situations.

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Daron

12 days ago

That's a good point, but I still think A is correct because it mentions that the agent can set themselves to Available if they finish their After Call Work early.

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