Genesys GCP-GC-ADM Exam - Topic 6 Question 84 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 84
Topic #: 6

Which definition matches the After Call Work option Mandatory, Discretionary?

AThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

BThe agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

CThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

DThe agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

Show Suggested Answer

Suggested Answer: B

https://help.mypurecloud.com/articles/configure-call-work-settings/

by Kate at Apr 04, 2026, 06:55 PM

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Kimbery

4 days ago

I'm a bit confused. I thought Mandatory meant the system would automatically handle the status, which makes me lean towards A or C, but I can't remember the exact details.

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Levi

9 days ago

I remember practicing a question like this, and I think B sounds right because it mentions the agent has to manually set their status back to Available.

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Francoise

14 days ago

I think the Mandatory option means the agent has to complete the After Call Work before going back to Available, so maybe it's C? But I'm not entirely sure.

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