Genesys Exam GCP-GC-ADM Topic 6 Question 38 Discussion

Actual exam question for Genesys's Genesys Cloud Certified Professional - Contact Center Admin exam

Question #: 38
Topic #: 6

What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?

ADialog boxes

BScripts

CToast pop-ups

DIVR prompts

Show Suggested Answer

Suggested Answer: B

by Jacqueline at Nov 22, 2023, 02:52 PM

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