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Genesys GCP-GC-ADM Exam - Topic 5 Question 70 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 70
Topic #: 5

[All GCP-GC-ADM Questions]

Which ACD routing method routes interaction to the next available agent?

ABullseye ACD

BStandard ACD

CSkills based routing

DAll of the above

Show Suggested Answer

Suggested Answer: A, C

https://help.mypurecloud.com/articles/genesys-cloud-acd-processing/

by Ciara at Mar 23, 2025, 03:16 PM

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Dominga

7 months ago

I agree, Standard ACD is the one that routes to the next available agent!

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Miriam

7 months ago

No way, it's Bullseye ACD for sure!

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Martina

7 months ago

Wait, all of them? That seems too broad.

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Wynell

7 months ago

I thought it was Skills based routing?

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Oliva

8 months ago

It's definitely Standard ACD that does that.

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Sharen

8 months ago

I wonder if "All of the above" could be correct since they all seem to involve routing in some way.

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Yasuko

8 months ago

I feel like Bullseye ACD might also be an option, but it seems more complex than just routing to the next available agent.

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Kristofer

8 months ago

I remember practicing a question about skills-based routing, but I can't recall if it was specifically about availability.

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Myrtie

9 months ago

I think the Standard ACD routes to the next available agent, but I'm not entirely sure.

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Leslie

9 months ago

I feel confident that the answer is B. Standard ACD is the routing method that routes interactions to the next available agent, rather than the other options provided.

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Nana

9 months ago

Okay, I've got this. Standard ACD is the routing method that sends the interaction to the next available agent. The other options like Bullseye and skills-based routing have different approaches.

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Delpha

9 months ago

Hmm, I'm a bit unsure on this one. I know Standard ACD is one of the routing methods, but I can't remember if that's the one that routes to the next available agent. Let me think this through.

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Chu

9 months ago

I'm pretty sure the answer is B. Standard ACD routes interactions to the next available agent, right?

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Catarina

1 year ago

If the answer isn't 'Throw a dart at the agent list and see who gets hit', I'm not interested. This exam is clearly not testing the real-world skills we need in the contact center trenches.

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Lina

1 year ago

Bullseye ACD? Really? That sounds like something out of a cartoon, not a real contact center solution. I'm with Sharmaine on this one - C) Skills based routing is the way to go.

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Carylon

1 year ago

All of the above could work depending on the situation.

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Dorthy

1 year ago

Standard ACD is also a good option.

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Josphine

1 year ago

I agree, Skills based routing is more practical.

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Francesco

1 year ago

Bullseye ACD? That does sound like a cartoon name.

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Alva

1 year ago

Whoa, this is a tough one. I'm gonna go with B) Standard ACD, but honestly, I'm just taking a wild guess here.

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Mollie

1 year ago

User 3: I agree with Mollie, D) All of the above seems like the best choice.

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Salome

1 year ago

User 2: I'm not sure, but I'll go with D) All of the above.

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Floyd

1 year ago

User 1: I think C) Skills based routing is the correct answer.

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Sharmaine

1 year ago

Hold on, 'Bullseye ACD'? What kind of weird routing method is that? I'm going with C) Skills based routing. Sounds more professional.

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Zack

1 year ago

I'm not sure about 'Bullseye ACD', but I think C) Skills based routing is the most common method used.

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Lili

1 year ago

I've heard that 'Bullseye ACD' is actually quite efficient. But I still prefer C) Skills based routing.

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Scot

1 year ago

I agree, 'Bullseye ACD' does sound strange. I think C) Skills based routing is the way to go.

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Lindsey

1 year ago

Hmm, I'm not sure. I think D) All of the above might be the best choice. Gotta cover all my bases, you know?

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Svetlana

1 year ago

Standard ACD is a reliable option as well.

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Tijuana

1 year ago

I agree with you, D) All of the above is a safe choice.

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Ula

1 year ago

I prefer A) Bullseye ACD for routing interactions.

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Novella

1 year ago

I think C) Skills based routing is the way to go.

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Dorsey

1 year ago

B) Standard ACD seems like the right answer here. It's the classic 'next available agent' routing method.

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Ocie

1 year ago

Skills based routing could also be a good option for more specific routing needs.

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Adela

1 year ago

I agree, Standard ACD is the way to go for routing to the next available agent.

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Colton

1 year ago

I'm not sure, but I think D) All of the above could also be correct because it includes all possible routing methods.

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Veta

1 year ago

I agree with Jeannetta, skills based routing makes sense for routing to the next available agent.

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Jeannetta

1 year ago

I think the answer is C) Skills based routing.

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