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Genesys GCP-GC-ADM Exam - Topic 5 Question 70 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam
Question #: 70
Topic #: 5
[All GCP-GC-ADM Questions]

Which ACD routing method routes interaction to the next available agent?

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Suggested Answer: A, C

https://help.mypurecloud.com/articles/genesys-cloud-acd-processing/

by Ciara at Mar 23, 2025, 03:16 PM

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Dominga
4 months ago
I agree, Standard ACD is the one that routes to the next available agent!
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Miriam
4 months ago
No way, it's Bullseye ACD for sure!
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Martina
4 months ago
Wait, all of them? That seems too broad.
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Wynell
4 months ago
I thought it was Skills based routing?
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Oliva
5 months ago
It's definitely Standard ACD that does that.
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Sharen
5 months ago
I wonder if "All of the above" could be correct since they all seem to involve routing in some way.
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Yasuko
5 months ago
I feel like Bullseye ACD might also be an option, but it seems more complex than just routing to the next available agent.
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Kristofer
5 months ago
I remember practicing a question about skills-based routing, but I can't recall if it was specifically about availability.
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Myrtie
5 months ago
I think the Standard ACD routes to the next available agent, but I'm not entirely sure.
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Leslie
6 months ago
I feel confident that the answer is B. Standard ACD is the routing method that routes interactions to the next available agent, rather than the other options provided.
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Nana
6 months ago
Okay, I've got this. Standard ACD is the routing method that sends the interaction to the next available agent. The other options like Bullseye and skills-based routing have different approaches.
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Delpha
6 months ago
Hmm, I'm a bit unsure on this one. I know Standard ACD is one of the routing methods, but I can't remember if that's the one that routes to the next available agent. Let me think this through.
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Chu
6 months ago
I'm pretty sure the answer is B. Standard ACD routes interactions to the next available agent, right?
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Catarina
11 months ago
If the answer isn't 'Throw a dart at the agent list and see who gets hit', I'm not interested. This exam is clearly not testing the real-world skills we need in the contact center trenches.
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Lina
11 months ago
Bullseye ACD? Really? That sounds like something out of a cartoon, not a real contact center solution. I'm with Sharmaine on this one - C) Skills based routing is the way to go.
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Carylon
10 months ago
All of the above could work depending on the situation.
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Dorthy
10 months ago
Standard ACD is also a good option.
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Josphine
10 months ago
I agree, Skills based routing is more practical.
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Francesco
10 months ago
Bullseye ACD? That does sound like a cartoon name.
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Alva
11 months ago
Whoa, this is a tough one. I'm gonna go with B) Standard ACD, but honestly, I'm just taking a wild guess here.
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Mollie
10 months ago
User 3: I agree with Mollie, D) All of the above seems like the best choice.
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Salome
10 months ago
User 2: I'm not sure, but I'll go with D) All of the above.
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Floyd
10 months ago
User 1: I think C) Skills based routing is the correct answer.
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Sharmaine
12 months ago
Hold on, 'Bullseye ACD'? What kind of weird routing method is that? I'm going with C) Skills based routing. Sounds more professional.
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Zack
10 months ago
I'm not sure about 'Bullseye ACD', but I think C) Skills based routing is the most common method used.
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Lili
10 months ago
I've heard that 'Bullseye ACD' is actually quite efficient. But I still prefer C) Skills based routing.
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Scot
10 months ago
I agree, 'Bullseye ACD' does sound strange. I think C) Skills based routing is the way to go.
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Lindsey
12 months ago
Hmm, I'm not sure. I think D) All of the above might be the best choice. Gotta cover all my bases, you know?
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Svetlana
11 months ago
Standard ACD is a reliable option as well.
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Tijuana
11 months ago
I agree with you, D) All of the above is a safe choice.
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Ula
11 months ago
I prefer A) Bullseye ACD for routing interactions.
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Novella
11 months ago
I think C) Skills based routing is the way to go.
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Dorsey
12 months ago
B) Standard ACD seems like the right answer here. It's the classic 'next available agent' routing method.
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Ocie
11 months ago
Skills based routing could also be a good option for more specific routing needs.
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Adela
11 months ago
I agree, Standard ACD is the way to go for routing to the next available agent.
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Colton
1 year ago
I'm not sure, but I think D) All of the above could also be correct because it includes all possible routing methods.
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Veta
1 year ago
I agree with Jeannetta, skills based routing makes sense for routing to the next available agent.
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Jeannetta
1 year ago
I think the answer is C) Skills based routing.
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