MENU
Which ACD routing method routes interaction to the next available agent?
Suggested Answer: A, C
Get Premium GCP-GC-ADM Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
38 comments · newest first
DO
Dominga
10 months ago
I agree, Standard ACD is the one that routes to the next available agent!
MI
Miriam
10 months ago
No way, it's Bullseye ACD for sure!
MA
Martina
11 months ago
Wait, all of them? That seems too broad.
WY
Wynell
11 months ago
I thought it was Skills based routing?
OL
Oliva
11 months ago
It's definitely Standard ACD that does that.
SH
Sharen
11 months ago
I wonder if "All of the above" could be correct since they all seem to involve routing in some way.
YA
Yasuko
12 months ago
I feel like Bullseye ACD might also be an option, but it seems more complex than just routing to the next available agent.
KR
Kristofer
12 months ago
I remember practicing a question about skills-based routing, but I can't recall if it was specifically about availability.
MY
Myrtie
1 year ago
I think the Standard ACD routes to the next available agent, but I'm not entirely sure.
LE
Leslie
1 year ago
I feel confident that the answer is B. Standard ACD is the routing method that routes interactions to the next available agent, rather than the other options provided.
NA
Nana
1 year ago
Okay, I've got this. Standard ACD is the routing method that sends the interaction to the next available agent. The other options like Bullseye and skills-based routing have different approaches.
DE
Delpha
1 year ago
Hmm, I'm a bit unsure on this one. I know Standard ACD is one of the routing methods, but I can't remember if that's the one that routes to the next available agent. Let me think this through.
CH
Chu
1 year ago
I'm pretty sure the answer is B. Standard ACD routes interactions to the next available agent, right?
CA
Catarina
1 year ago
If the answer isn't 'Throw a dart at the agent list and see who gets hit', I'm not interested. This exam is clearly not testing the real-world skills we need in the contact center trenches.
LI
Lina
1 year ago
Bullseye ACD? Really? That sounds like something out of a cartoon, not a real contact center solution. I'm with Sharmaine on this one - C) Skills based routing is the way to go.
CA
Carylon
1 year ago
All of the above could work depending on the situation.
DO
Dorthy
1 year ago
Standard ACD is also a good option.
JO
Josphine
1 year ago
I agree, Skills based routing is more practical.
FR
Francesco
1 year ago
Bullseye ACD? That does sound like a cartoon name.
AL
Alva
1 year ago
Whoa, this is a tough one. I'm gonna go with B) Standard ACD, but honestly, I'm just taking a wild guess here.
MO
Mollie
1 year ago
User 3: I agree with Mollie, D) All of the above seems like the best choice.
SA
Salome
1 year ago
User 2: I'm not sure, but I'll go with D) All of the above.
FL
Floyd
1 year ago
User 1: I think C) Skills based routing is the correct answer.
SH
Sharmaine
2 years ago
Hold on, 'Bullseye ACD'? What kind of weird routing method is that? I'm going with C) Skills based routing. Sounds more professional.
ZA
Zack
1 year ago
I'm not sure about 'Bullseye ACD', but I think C) Skills based routing is the most common method used.
LI
Lili
1 year ago
I've heard that 'Bullseye ACD' is actually quite efficient. But I still prefer C) Skills based routing.
SC
Scot
1 year ago
I agree, 'Bullseye ACD' does sound strange. I think C) Skills based routing is the way to go.
LI
Lindsey
2 years ago
Hmm, I'm not sure. I think D) All of the above might be the best choice. Gotta cover all my bases, you know?
SV
Svetlana
1 year ago
Standard ACD is a reliable option as well.
TI
Tijuana
1 year ago
I agree with you, D) All of the above is a safe choice.
UL
Ula
1 year ago
I prefer A) Bullseye ACD for routing interactions.
NO
Novella
1 year ago
I think C) Skills based routing is the way to go.
DO
Dorsey
2 years ago
B) Standard ACD seems like the right answer here. It's the classic 'next available agent' routing method.
OC
Ocie
1 year ago
Skills based routing could also be a good option for more specific routing needs.
AD
Adela
1 year ago
I agree, Standard ACD is the way to go for routing to the next available agent.
CO
Colton
2 years ago
I'm not sure, but I think D) All of the above could also be correct because it includes all possible routing methods.
VE
Veta
2 years ago
I agree with Jeannetta, skills based routing makes sense for routing to the next available agent.
JE
Jeannetta
2 years ago
I think the answer is C) Skills based routing.