ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?
Hmm, I'm not too sure about this one. Genesys Cloud 3 does sound like the most comprehensive option, but I'd want to double-check the feature list to be sure it meets all of ABC's needs.
Based on the requirement for unlimited multi-channel interaction routing, I think the right license level would be Genesys Cloud 3. The other options seem to have more limited capabilities.
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