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Genesys GCP-GC-ADM Exam - Topic 5 Question 3 Discussion

Posted by Sue on May 06, 2022 at 02:15 PM

Recording Policies can be configured for what type(s) of contact(s)?

Suggested Answer: A

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12 comments · newest first
BA
Barrie 12 months ago
Not sure about recording messages, seems a bit much.
SH
Sherell 1 year ago
Yeah, I agree with Delmy, all of the above makes sense!
LE
Leanna 1 year ago
Wait, can we record emails too? That’s new to me.
YO
Yoko 1 year ago
Definitely just calls and chats.
DE
Delmy 1 year ago
I think it’s all types of contacts!
ME
Mertie 1 year ago
I’m leaning towards "All of the above," but I’m a bit confused about whether messages are included.
DA
Dante 1 year ago
I feel like I read somewhere that recording policies cover all of the options listed, but I can't recall the specifics.
KI
King 1 year ago
I remember practicing a question like this, and I think it was all types of contacts, including messages.
RE
Reuben 1 year ago
I think recording policies can apply to calls and chats, but I'm not entirely sure about emails.
ME
Melinda 1 year ago
This question seems straightforward, but I want to make sure I understand the key benefits of scoping. I'll read through the options carefully and choose the two that best match the question.
HU
Hubert 1 year ago
I'm pretty confident about this one. The CI Type on the Discovery Pattern form and computer_system should be the two variables automatically available for horizontal discovery patterns.
EU
Eura 1 year ago
Hmm, I'm a bit unsure about this one. I know Domain Local groups are for resources within a domain, but I'm not sure if that applies to a workgroup. Maybe a Local group would be better?
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