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Genesys GCP-GC-ADM Exam - Topic 2 Question 77 Discussion

A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?
A) Skill
B) Time since they last handled an ACD interaction
C) Cost
D) Department

Genesys GCP-GC-ADM Exam - Topic 2 Question 77 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam
Question #: 77
Topic #: 2
[All GCP-GC-ADM Questions]

A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?

Show Suggested Answer Hide Answer
Suggested Answer: A

https://help.mypurecloud.com/articles/specify-routing-settings/

by Elden at Aug 18, 2025, 01:03 PM

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Zachary
8 months ago
Cost? Really? That doesn't seem relevant at all.
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Tawny
8 months ago
I thought it would be based on skills, this is interesting!
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Melina
9 months ago
I agree, B makes the most sense here.
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Hortencia
9 months ago
It's definitely B, time since last handled interaction.
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Jamal
9 months ago
Wait, are we sure it's not A? Skills seem important too.
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Glennis
9 months ago
I'm leaning towards department, but I can't quite remember how that fits in with the evaluation method we studied.
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Venita
9 months ago
Cost seems a bit off for this scenario. I don't recall it being a factor in determining the next available agent.
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Cherelle
10 months ago
I feel like the time since they last handled an ACD interaction could be the answer. We practiced a question like that in class.
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Misty
10 months ago
I think it might be related to the agent's skills, but I'm not entirely sure. I remember something about skills being important in routing.
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Coral
10 months ago
I'm not sure about this one. I'm torn between Skill and Time since they last handled an ACD interaction. I'll have to review the material on ACD routing to make sure I understand this properly.
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Royal
10 months ago
I'm pretty confident the answer is Time since they last handled an ACD interaction. That's the key agent property for the Evaluation Method in this scenario.
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Rhea
10 months ago
Okay, I've got this. The answer is Time since they last handled an ACD interaction. That's the agent property used to determine the next available agent in a Standard ACD routing with Disregard skills.
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Merilyn
11 months ago
Hmm, I'm a bit confused by this question. I'm not sure if it's Skill or Time since they last handled an ACD interaction. I'll have to think about this one.
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Nakisha
11 months ago
This is a tricky one. I'm not entirely sure, but I think it might be Time since they last handled an ACD interaction.
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Tanesha
11 months ago
I think it's B. Time since they last handled an ACD interaction. Makes sense to distribute the workload evenly, right?
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