Genesys Exam GCP-GC-ADM Topic 2 Question 45 Discussion

Actual exam question for Genesys's Genesys Cloud Certified Professional - Contact Center Admin exam

Question #: 45
Topic #: 2

[All Genesys Cloud Certified Professional - Contact Center Admin Questions]

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

ALanguage

BRoles

CSkills

DQueue
Section: (none)
Explanation

Show Suggested Answer

Suggested Answer: A, C

https://help.mypurecloud.com/articles/add-acd-skill-language-user/

by Gail at Apr 11, 2024, 12:25 PM

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Cherry

13 days ago

Hmm, I'm not so sure about that. I think it's important to read the question carefully. It says 'Select the categories of ACD skills which can be added to a user or interaction.' That means the answer has to be about ACD skills specifically.

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Blythe

15 days ago

Nah, man, Queue is not one of the categories. I think you might be confusing it with something else. The correct answer is definitely C) Skills and B) Roles.

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Rueben

16 days ago

Wait, wait, wait. Are you guys sure about that? I thought Queue was one of the options. I could've sworn I saw that in the training material.

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Dallas

17 days ago

Yeah, I was thinking the same thing. Language is also an option, so the correct answer is C) Skills and A) Language.

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Eun

19 days ago

I agree, the answer is definitely C) Skills and B) Roles. Those are the two categories that can be added to a user or interaction in the ACD system.

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Shelba

20 days ago

Hmm, this question seems pretty straightforward. Let's see, the categories of ACD skills that can be added to a user or interaction are Language, Roles, and Skills. Queue is not one of the options.

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