Genesys Exam GCP-GC-ADM Topic 2 Question 39 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 39
Topic #: 2

When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.

ATrue

BFalse

Show Suggested Answer

Suggested Answer: D

https://help.mypurecloud.com/articles/quality-administrator-dashboard/

by Gail at Dec 10, 2023, 04:54 PM

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Ressie

13 days ago

I'm going with True on this one. Enabling Calls seems like a way to distribute the workload evenly among Group members.

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Doug

15 days ago

Nah, I'm pretty sure it's False. Genesys Cloud doesn't route interactions to all members of a Group, only to the available ones.

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Louvenia

3 days ago

B) False

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Ettie

4 days ago

A) True

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Marcos

16 days ago

B) False

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Arlene

18 days ago

Hmm, I think the answer is True. Genesys Cloud's Enable Calls feature definitely routes interactions to all members of a Group, either in a specific order or randomly.

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Kristine

18 days ago

I think it's true because when Enable Calls is turned on for a Group, Genesys Cloud does route interactions to all members.

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Denny

20 days ago

A) True

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