Genesys Exam GCP-GC-ADM Topic 12 Question 46 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 46
Topic #: 12

[All GCP-GC-ADM Questions]

Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)

AUpdate the Do Not Call list with records that have the appropriate wrap-up code

BDetermine how many evaluations per hour to assign to a quality evaluator

CSet up a schedule to run a daily report

DAutomatically assign an evaluation for all calls over 5 minutes

EDetermine how long to retain recordings and whether to archive or delete them

Show Suggested Answer

Suggested Answer: C

https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/

by Belen at Apr 23, 2024, 04:04 PM

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Vallie

16 hours ago

I agree with Oneida. C, D, and E are the correct answers here. Automating things like scheduling reports, evaluating long calls, and managing recordings can definitely streamline quality management processes.

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Oneida

18 days ago

C, D, and E seem like the right policies to automate repetitive quality management tasks. Updating the Do Not Call list is more of a compliance task, not a quality management one.

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