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Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)
Suggested Answer: C
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34 comments · newest first
TO
Tom
11 months ago
Totally agree, B is a solid pick!
WI
Winfred
11 months ago
Wait, how can you automate evaluations? Sounds risky.
LO
Lon
11 months ago
C seems like a good choice, but is it really a policy?
RA
Ramonita
12 months ago
I think D makes sense too!
RO
Ronny
12 months ago
A is definitely a policy.
EU
Eura
1 year ago
I’m leaning towards option E as well, but I’m not confident if it fits the definition of a policy. It seems more like a guideline.
TA
Tawna
1 year ago
I practiced a question similar to this, and I feel like option A could be a policy since it involves updating lists automatically.
GE
Gertude
1 year ago
I'm not entirely sure, but I remember something about policies being related to scheduling, so maybe option C is one?
CR
Cristal
1 year ago
I think option D sounds like a policy because it automates the evaluation process for longer calls.
XO
Xochitl
1 year ago
I'm a little confused by the wording of this question. What exactly do they mean by "policies" in this context? I want to make sure I understand the concept before selecting my answers.
CH
Cherri
1 year ago
Okay, let's see. Updating the Do Not Call list, setting up a daily report schedule, and determining recording retention policies - those seem like the kind of repetitive tasks that could be automated through policies.
WE
Weldon
1 year ago
Hmm, I'm a bit unsure about this one. I'll need to think carefully about what qualifies as a "policy" versus just a regular task or process.
SH
Shawana
1 year ago
This looks like a straightforward question about policies in quality management. I'm confident I can identify the three correct items.
KR
Kristel
1 year ago
The key here is to focus on the repetitive, automated nature of policies. Things like scheduling reports, managing call recordings, and assigning evaluations based on call duration - those all sound like good policy candidates to me.
FE
Felton
1 year ago
Alright, I'm feeling confident about this one. I think the key is understanding the purpose of the "commit" command, and how that relates to when the changes take effect.
NA
Nakisha
1 year ago
Hmm, I'm a bit unsure about this one. I know we use ServiceNow for incident management, but I'm not familiar with the different Azure Log Analytics solutions and how they integrate with ServiceNow. I'll need to think this through carefully.
TE
Tegan
1 year ago
I'm a bit confused by the wording of the question. Is it asking about a specific act, or just the general concept of an act that covers both Canadian and foreign companies? I'll need to read it over a few times to make sure I understand.
EL
Elliott
1 year ago
I'm a bit confused by the "series of questions" part. Does that mean there could be multiple correct solutions? I'll need to think through the possibilities carefully before selecting an answer.
FA
Fairy
1 year ago
Ugh, I hate questions that involve policies. It's like they're trying to trick us with all these options. But I trust Oneida, Vallie, and the others - C, D, and E are the way to go.
SE
Serina
1 year ago
This is a tricky one, but I think Oneida and Vallie have it right. C, D, and E are the policies that can automate quality management tasks. As for B, that's more of a workforce management thing, not a quality policy.
JO
Josphine
1 year ago
Hmm, I'm not sure about B. Determining the number of evaluations per hour seems more like a staffing decision than a policy. But the other three options make sense to me.
ME
Melvin
1 year ago
D) Automatically assign an evaluation for all calls over 5 minutes
GE
German
1 year ago
C) Set up a schedule to run a daily report
JU
Judy
1 year ago
A) Update the Do Not Call list with records that have the appropriate wrap-up code
VA
Vallie
1 year ago
I agree with Oneida. C, D, and E are the correct answers here. Automating things like scheduling reports, evaluating long calls, and managing recordings can definitely streamline quality management processes.
IN
India
1 year ago
E) Determine how long to retain recordings and whether to archive or delete them
DA
Dalene
1 year ago
D) Automatically assign an evaluation for all calls over 5 minutes
VA
Val
1 year ago
C) Set up a schedule to run a daily report
ON
Oneida
2 years ago
C, D, and E seem like the right policies to automate repetitive quality management tasks. Updating the Do Not Call list is more of a compliance task, not a quality management one.
ST
Staci
1 year ago
I agree, those policies would definitely help streamline quality management tasks. Updating the Do Not Call list seems more like a separate compliance task.
WE
Wenona
1 year ago
C, D, and E are definitely the right policies to automate. They cover scheduling reports, assigning evaluations, and managing recordings.
OD
Odette
2 years ago
I'm not sure about B and C though. They seem more like manual decisions rather than policies.
DE
Devorah
2 years ago
I agree with Horace. Those items involve repetitive tasks that can be automated.
HO
Horace
2 years ago
I think items like A, D, and E could be defined as policies.