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Genesys Exam GCP-GC-ADM Topic 12 Question 46 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam
Question #: 46
Topic #: 12
[All GCP-GC-ADM Questions]

Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)

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Suggested Answer: C

https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/

by Belen at Apr 23, 2024, 04:04 PM

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Fairy
2 months ago
Ugh, I hate questions that involve policies. It's like they're trying to trick us with all these options. But I trust Oneida, Vallie, and the others - C, D, and E are the way to go.
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Serina
2 months ago
This is a tricky one, but I think Oneida and Vallie have it right. C, D, and E are the policies that can automate quality management tasks. As for B, that's more of a workforce management thing, not a quality policy.
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Josphine
2 months ago
Hmm, I'm not sure about B. Determining the number of evaluations per hour seems more like a staffing decision than a policy. But the other three options make sense to me.
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Melvin
20 days ago
D) Automatically assign an evaluation for all calls over 5 minutes
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German
22 days ago
C) Set up a schedule to run a daily report
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Judy
1 months ago
A) Update the Do Not Call list with records that have the appropriate wrap-up code
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Vallie
2 months ago
I agree with Oneida. C, D, and E are the correct answers here. Automating things like scheduling reports, evaluating long calls, and managing recordings can definitely streamline quality management processes.
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India
1 months ago
E) Determine how long to retain recordings and whether to archive or delete them
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Dalene
1 months ago
D) Automatically assign an evaluation for all calls over 5 minutes
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Val
2 months ago
C) Set up a schedule to run a daily report
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Oneida
3 months ago
C, D, and E seem like the right policies to automate repetitive quality management tasks. Updating the Do Not Call list is more of a compliance task, not a quality management one.
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Staci
2 months ago
I agree, those policies would definitely help streamline quality management tasks. Updating the Do Not Call list seems more like a separate compliance task.
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Wenona
2 months ago
C, D, and E are definitely the right policies to automate. They cover scheduling reports, assigning evaluations, and managing recordings.
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Odette
3 months ago
I'm not sure about B and C though. They seem more like manual decisions rather than policies.
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Devorah
3 months ago
I agree with Horace. Those items involve repetitive tasks that can be automated.
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Horace
3 months ago
I think items like A, D, and E could be defined as policies.
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