Genesys Exam GCP-GC-ADM Topic 12 Question 34 Discussion

Actual exam question for Genesys's Genesys Cloud Certified Professional - Contact Center Admin exam

Question #: 34
Topic #: 12

[All Genesys Cloud Certified Professional - Contact Center Admin Questions]

What is a DNC list?

AA DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.

BA DNC list is another name for a contact list.

CA DNC list is a table containing high-priority numbers that should be dialed using preview mode.

DA DNC list is a table containing phone numbers that a campaign should never dial.

Show Suggested Answer

Suggested Answer: C

by Allan Klinbail at Nov 29, 2022, 03:02 PM

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Angie Angle

1 years ago

The correct answer is D.

upvoted 1 times

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Your answer is incorrect.. Your answer says that it is a list of high priority numbers that must be called in preview mode.. A DNC list is a "Do Not Contact" list.. https://help.mypurecloud.com/articles/not-call-lists-view/ I'm starting to question - what else you have wrong, this is a common term across the industry..

upvoted 2 times

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