Genesys GCP-GC-ADM Exam - Topic 12 Question 34 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 34
Topic #: 12

[All GCP-GC-ADM Questions]

What is a DNC list?

AA DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.

BA DNC list is another name for a contact list.

CA DNC list is a table containing high-priority numbers that should be dialed using preview mode.

DA DNC list is a table containing phone numbers that a campaign should never dial.

Show Suggested Answer

Suggested Answer: C

by Allan Klinbail at Nov 29, 2022, 03:02 PM

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Maia

4 months ago

I’m not sure about that, sounds too strict to me.

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Catalina

4 months ago

I agree, it’s about respecting people's wishes.

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Yoko

4 months ago

Wait, so it’s illegal to call those numbers?

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Talia

4 months ago

I thought it was just a contact list, but I guess not!

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Lettie

5 months ago

A DNC list is definitely a no-call list.

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Meghann

5 months ago

I vaguely remember something about high-priority numbers, but that might be related to a different topic.

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Celestina

5 months ago

I feel like option D sounds right since it mentions numbers we shouldn't dial, but I can't recall the exact definition.

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Tracey

5 months ago

I remember practicing a question about contact lists, but I don't think a DNC list is the same thing.

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Arlyne

5 months ago

I think a DNC list stands for "Do Not Call," but I'm not sure if it means we can't call those numbers at all.

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Frederic

5 months ago

Okay, let's see. I know that .send() throws an exception on error, but I'm not sure about the other functions. I'll need to think through the behavior of each one to determine the correct answer.

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Jacquelyne

5 months ago

I'm a bit confused by this question. I know Metric Manager is used for monitoring, but I'm not sure if it can handle all the different types of data listed here. I'll have to think this through.

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Buddy

5 months ago

Okay, let's see. A Service Unload/NLM Unload alert... I'm guessing it has something to do with a service or network-related issue.

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Rene

5 months ago

Alright, I think I've got it. The backup file extension was changed, so the Cisco FTD device can't recognize the file. Option C is the way to go on this one.

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Angie Angle

3 years ago

The correct answer is D.

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Your answer is incorrect.. Your answer says that it is a list of high priority numbers that must be called in preview mode.. A DNC list is a "Do Not Contact" list.. https://help.mypurecloud.com/articles/not-call-lists-view/ I'm starting to question - what else you have wrong, this is a common term across the industry..

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