Genesys GCP-GC-ADM Exam - Topic 11 Question 91 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 91
Topic #: 11

[All GCP-GC-ADM Questions]

Put the steps below in the correct order to successfully complete the Calibration process:

1. Evaluate the interactions

2. Discuss the calibration results

3. Record interactions based on Policies

4. Take action on calibration results

5. Select and assign interactions for calibration

A3, 5, 4, 2, 1

B3, 5, 1, 4, 2

C3, 5, 1, 2, 4

D3, 4, 5, 2, 1

Show Suggested Answer

Suggested Answer: C

by Toi at Jul 20, 2026, 08:03 PM

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Diane

4 days ago

You need to record first, then select interactions.

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Rebeca

9 days ago

Why B?

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Diane

14 days ago

I think option B makes sense.

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Crista

20 days ago

Why would you evaluate before discussing?

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Truman

25 days ago

I think it’s B, that flows better.

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Mose

30 days ago

Wait, are we sure about that order? Seems off.

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Miss

1 month ago

Totally agree, it makes sense to record first!

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Lilli

1 month ago

Step 3 is always first, right?

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Jani

2 months ago

I think it makes sense to take action after discussing the results, but I’m confused about where evaluating fits in.

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Annett

2 months ago

I feel like selecting and assigning interactions should come before evaluating them, but I can't recall the exact order.

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Hyman

2 months ago

I remember a similar question where we had to evaluate interactions before discussing results. So, I’m leaning towards option B.

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Naomi

2 months ago

I think the first step should definitely be recording interactions based on policies, but I'm not sure about the rest.

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