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Genesys GCP-GC-ADM Exam - Topic 1 Question 89 Discussion

Which definition matches the After Call Work option Mandatory, Discretionary?
B) The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
A) The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
C) The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
D) The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

Genesys GCP-GC-ADM Exam - Topic 1 Question 89 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam
Question #: 89
Topic #: 1
[All GCP-GC-ADM Questions]

Which definition matches the After Call Work option Mandatory, Discretionary?

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Suggested Answer: B

https://help.mypurecloud.com/articles/configure-call-work-settings/

by Tracey at Jun 17, 2026, 12:05 PM

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Amie
4 days ago
I think it's option A. Sounds automatic.
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Goldie
9 days ago
I'm not sure about this... feels like they should have more control.
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Tamra
14 days ago
Wait, can agents really not set themselves to Available early?
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Mireya
19 days ago
Option D sounds right to me.
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Sherron
25 days ago
No way, it's gotta be option A!
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Hortencia
30 days ago
I think it's definitely option C.
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Adelle
1 month ago
I’m leaning towards A because it talks about the system automatically changing the status, which seems to fit the definition of mandatory. But I could be mixing it up with another question.
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Alesia
1 month ago
I feel like B could be the right choice since it mentions the agent has to manually set their status. But I’m a bit confused about the terms mandatory and discretionary.
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Wai
2 months ago
I remember something about mandatory and discretionary statuses, but I can't recall the exact definitions. Wasn't there a question similar to this in our last mock exam?
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Kenneth
2 months ago
I think the answer might be C, but I'm not entirely sure. It sounds familiar from our practice questions.
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