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Genesys GCP-GC-ADM Exam - Topic 1 Question 86 Discussion

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
D) Admin>Quality
A) Reports
B) Performance>Agents
C) Admin>Contact Center

Genesys GCP-GC-ADM Exam - Topic 1 Question 86 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam
Question #: 86
Topic #: 1
[All GCP-GC-ADM Questions]

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

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Suggested Answer: D

https://help.mypurecloud.com/articles/quality-administrator-dashboard/

by Dierdre at May 05, 2026, 12:44 AM

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Van
2 days ago
B gives a clear view of agent performance.
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Lucille
8 days ago
D) Admin>Quality feels too focused on quality checks.
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Lorean
13 days ago
C) Admin>Contact Center could work too.
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Silva
18 days ago
A seems more general, not specific enough.
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Nikita
23 days ago
B makes sense for real-time scores.
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Jeannine
28 days ago
Really? I thought it was A) Reports.
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Van
1 month ago
I think it's B) Performance>Agents.
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Ming
1 month ago
Nope, it's definitely not C) Admin>Contact Center.
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Pete
1 month ago
Wait, is it really in B? I thought it was in Admin somewhere!
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Francoise
2 months ago
I agree with B, that's where I always check.
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Stanton
2 months ago
I thought it was A) Reports?
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Rodrigo
2 months ago
Definitely B) Performance>Agents!
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Mammie
2 months ago
I’m confused; I thought all of this was in Admin>Contact Center, but now I’m second-guessing myself.
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Reid
4 months ago
I feel like I practiced a question similar to this, and it was about Reports. Maybe that's the right answer?
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Goldie
4 months ago
I remember something about calibration activity being in Admin>Quality, but I can't recall where the evaluation scores are.
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Hubert
4 months ago
I think the scores and evaluation activity might be under Performance>Agents, but I'm not entirely sure.
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