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Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
Suggested Answer: D
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https://help.mypurecloud.com/articles/quality-administrator-dashboard/
27 comments · newest first
MA
Mariann
2 days ago
D) Admin>Quality feels too focused on quality checks.
SH
Sherita
7 days ago
C) Admin>Contact Center could work too.
PA
Pamella
12 days ago
A seems more general, not specific enough.
LE
Lemuel
17 days ago
B makes sense for real-time scores.
MA
Mable
22 days ago
Really? I thought it was A) Reports.
JU
Juliana
28 days ago
I think it's B) Performance>Agents.
LU
Lucille
1 month ago
Same here, B seems most logical.
LO
Lorean
1 month ago
I feel confident about B now.
SI
Silva
1 month ago
I agree, B is the best choice.
NI
Nikita
2 months ago
But B is all about real-time updates.
JE
Jeannine
2 months ago
A might have more detailed reports later.
VA
Van
2 months ago
B gives a clear view of agent performance.
LU
Lucille
2 months ago
D) Admin>Quality feels too focused on quality checks.
LO
Lorean
2 months ago
C) Admin>Contact Center could work too.
SI
Silva
2 months ago
A seems more general, not specific enough.
NI
Nikita
3 months ago
B makes sense for real-time scores.
JE
Jeannine
3 months ago
Really? I thought it was A) Reports.
VA
Van
3 months ago
I think it's B) Performance>Agents.
MI
Ming
3 months ago
Nope, it's definitely not C) Admin>Contact Center.
PE
Pete
3 months ago
Wait, is it really in B? I thought it was in Admin somewhere!
FR
Francoise
4 months ago
I agree with B, that's where I always check.
ST
Stanton
4 months ago
I thought it was A) Reports?
RO
Rodrigo
4 months ago
Definitely B) Performance>Agents!
MA
Mammie
4 months ago
I’m confused; I thought all of this was in Admin>Contact Center, but now I’m second-guessing myself.
RE
Reid
6 months ago
I feel like I practiced a question similar to this, and it was about Reports. Maybe that's the right answer?
GO
Goldie
6 months ago
I remember something about calibration activity being in Admin>Quality, but I can't recall where the evaluation scores are.
HU
Hubert
6 months ago
I think the scores and evaluation activity might be under Performance>Agents, but I'm not entirely sure.