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Genesys GCP-GC-ADM Exam - Topic 1 Question 86 Discussion

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
D) Admin>Quality
A) Reports
B) Performance>Agents
C) Admin>Contact Center

Genesys GCP-GC-ADM Exam - Topic 1 Question 86 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam
Question #: 86
Topic #: 1
[All GCP-GC-ADM Questions]

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

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Suggested Answer: D

https://help.mypurecloud.com/articles/quality-administrator-dashboard/

by Dierdre at May 05, 2026, 12:44 AM

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Rodrigo
3 days ago
Definitely B) Performance>Agents!
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Mammie
8 days ago
I’m confused; I thought all of this was in Admin>Contact Center, but now I’m second-guessing myself.
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Reid
2 months ago
I feel like I practiced a question similar to this, and it was about Reports. Maybe that's the right answer?
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Goldie
2 months ago
I remember something about calibration activity being in Admin>Quality, but I can't recall where the evaluation scores are.
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Hubert
2 months ago
I think the scores and evaluation activity might be under Performance>Agents, but I'm not entirely sure.
upvoted 0 times
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