Okay, the primary path is down, so the head-end router needs to select a secondary LSP path. I think I know the answer, but I want to double-check the details.
I've got a good feeling about this one. The introduction of self-service tools could lead to an increase in call volumes to the service desk, which could impact their ability to maintain service levels. That's my best guess.
Okay, the key details here are that Persistent Chat is configured on the Cisco IM and Presence server using PostgreSQL, and users are reporting the Chat Rooms icon is missing from their Jabber clients. I think I have a good idea of where to start.
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