One of the primary deliverables from performing a SIPOC is to begin to understand which inputs have the greatest affect on the ____________ most valued outputs.
D) Customer's, no doubt about it. Although, I did hear a rumor that the exam writer has a twisted sense of humor, so who knows, maybe they'll throw in a trick question just to keep us on our toes.
This is easy, it's gotta be D) Customer's. The customer is always right, after all. Now, if only the exam questions were as straightforward as this one.
Hmm, I was leaning towards B) Employee's, since they're the ones executing the processes, but I guess the customer is the ultimate focus. Better double-check that in the textbook.
Lawrence
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