MENU
Voice of the Customer is a Lean Six Sigma technique to determine the ___________ attributes of a product or service.
Suggested Answer: D
Get Premium CLSSYB-001 Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
38 comments · newest first
FE
Felicidad
12 months ago
Surprised that some people don't know this!
AI
Aileen
12 months ago
Really? I thought it was more about desirable features.
TH
Thea
12 months ago
Voice of the Customer focuses on what matters most to customers.
AL
Alease
1 year ago
Totally agree, C is the right choice!
CA
Caitlin
1 year ago
It's all about the Critical-to-Quality attributes!
MA
Margery
1 year ago
I’m leaning towards Critical-to-Quality too, but I wonder if Preferred might also be a valid choice in some contexts.
LE
Leila
1 year ago
I feel like Beneficial could fit, but it seems more about the overall value rather than specific attributes.
CH
Christoper
1 year ago
I remember practicing a question about this, and I think it was related to identifying what customers really want. Maybe it's Desirable?
TH
Theron
1 year ago
I think Voice of the Customer focuses on the Critical-to-Quality attributes, but I'm not entirely sure.
CE
Celestina
1 year ago
Okay, I've got this. Based on my understanding, data templates typically have a limited number of standard value items, so the answer is likely either A, B, or C.
AS
Ashley
1 year ago
Okay, I see we have general employee information, plus two types of employees (salaried and hourly) with unique attributes. And there's also information about dependents. I'll need to carefully consider how all these pieces fit together.
RO
Rolf
1 year ago
I feel pretty confident about this one. The Windows Firewall is designed to protect against unauthorized network connections, so "No change is needed" is the correct answer. I'll mark that down and move on to the next question.
LA
Lanie
1 year ago
I'm not too confident about this one. I know the int() function can convert strings to integers, but I'm not sure how the base argument works. I'll have to think this through a bit more.
KA
Kayleigh
1 year ago
I remember practicing with a question similar to this, and I believe "Begin" is definitely one of the terms.
RE
Reuben
1 year ago
Hmm, I'm a bit unsure about this. I know staff model HMOs are closed panel, but I'm not sure about the capital intensity or operating out of ambulatory care facilities. I'll have to think this through carefully.
DE
Delbert
1 year ago
Wait, so we're not talking about the voice of the customer being a telemarketer? I'm disappointed.
DE
Delila
1 year ago
D) Preferred
RO
Rolf
1 year ago
I thought it was about telemarketers too!
GA
Gary
1 year ago
C) Critical-to-Quality
CO
Corinne
1 year ago
A) Desirable
LE
Levi
1 year ago
B) Beneficial - Well, duh, of course we want beneficial attributes. But are they really the most critical ones? I'm not so sure.
GE
Gertude
1 year ago
D) Preferred - While preferred attributes are nice to have, I think critical-to-quality attributes should be the top priority.
LI
Linwood
1 year ago
C) Critical-to-Quality - I believe focusing on critical-to-quality attributes is key to meeting customer expectations.
PA
Pansy
1 year ago
A) Desirable - I think having desirable attributes is important for customer satisfaction.
ME
Melda
1 year ago
D) Preferred - Hmm, I guess that's one way to look at it, but I'm pretty sure Critical-to-Quality is the way to go here.
CA
Cathrine
2 years ago
A) Desirable - I mean, who doesn't want desirable attributes in a product or service? Sign me up!
LE
Leanna
1 year ago
D) Preferred - Customers may have preferences, but ultimately it's about meeting their critical-to-quality needs.
RO
Rosio
1 year ago
B) Beneficial - It's not just about what customers want, but also what is beneficial for them in the long run.
LA
Lashaunda
1 year ago
C) Critical-to-Quality - Yes, understanding what is critical to quality is essential for meeting customer expectations.
KA
Kayleigh
1 year ago
A) Desirable - I agree, having desirable attributes is key for customer satisfaction.
DA
Danica
1 year ago
D) Preferred - Customers definitely have preferences when it comes to the attributes of a product or service.
OL
Oliva
1 year ago
B) Beneficial - It's important for products or services to have beneficial attributes to add value for customers.
KA
Kathryn
1 year ago
C) Critical-to-Quality - Yes, determining critical-to-quality attributes is crucial for meeting customer expectations.
VA
Van
1 year ago
A) Desirable - Absolutely, having desirable attributes is key to customer satisfaction.
AN
Annabelle
2 years ago
C) Critical-to-Quality - This is the correct answer. Voice of the Customer is all about identifying the most important attributes that the customer cares about.
LY
Lyda
2 years ago
I'm not sure, but I think A) Desirable could also be a valid option.
RH
Rhea
2 years ago
I agree with Sherell, Critical-to-Quality makes the most sense in this context.
SH
Sherell
2 years ago
I think the answer is C) Critical-to-Quality.