GAQM Exam CLSSYB-001 Topic 1 Question 21 Discussion

Actual exam question for GAQM's CLSSYB-001 exam

Question #: 21
Topic #: 1

[All CLSSYB-001 Questions]

Voice of the Customer is a Lean Six Sigma technique to determine the ___________ attributes of a product or service.

ADesirable

BBeneficial

CCritical-to-Quality

DPreferred

Show Suggested Answer

Suggested Answer: D

by Jettie at Dec 10, 2022, 06:48 PM

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Delbert

2 months ago

Wait, so we're not talking about the voice of the customer being a telemarketer? I'm disappointed.

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Delila

1 months ago

D) Preferred

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Rolf

1 months ago

I thought it was about telemarketers too!

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Gary

2 months ago

C) Critical-to-Quality

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Corinne

2 months ago

A) Desirable

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Levi

3 months ago

B) Beneficial - Well, duh, of course we want beneficial attributes. But are they really the most critical ones? I'm not so sure.

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Gertude

2 months ago

D) Preferred - While preferred attributes are nice to have, I think critical-to-quality attributes should be the top priority.

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Linwood

2 months ago

C) Critical-to-Quality - I believe focusing on critical-to-quality attributes is key to meeting customer expectations.

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Pansy

2 months ago

A) Desirable - I think having desirable attributes is important for customer satisfaction.

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Melda

3 months ago

D) Preferred - Hmm, I guess that's one way to look at it, but I'm pretty sure Critical-to-Quality is the way to go here.

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Cathrine

3 months ago

A) Desirable - I mean, who doesn't want desirable attributes in a product or service? Sign me up!

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Leanna

29 days ago

D) Preferred - Customers may have preferences, but ultimately it's about meeting their critical-to-quality needs.

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Rosio

30 days ago

B) Beneficial - It's not just about what customers want, but also what is beneficial for them in the long run.

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Lashaunda

1 months ago

C) Critical-to-Quality - Yes, understanding what is critical to quality is essential for meeting customer expectations.

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Kayleigh

1 months ago

A) Desirable - I agree, having desirable attributes is key for customer satisfaction.

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Danica

1 months ago

D) Preferred - Customers definitely have preferences when it comes to the attributes of a product or service.

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Oliva

1 months ago

B) Beneficial - It's important for products or services to have beneficial attributes to add value for customers.

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Kathryn

2 months ago

C) Critical-to-Quality - Yes, determining critical-to-quality attributes is crucial for meeting customer expectations.

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Van

2 months ago

A) Desirable - Absolutely, having desirable attributes is key to customer satisfaction.

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Annabelle

3 months ago

C) Critical-to-Quality - This is the correct answer. Voice of the Customer is all about identifying the most important attributes that the customer cares about.

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Lyda

3 months ago

I'm not sure, but I think A) Desirable could also be a valid option.

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Rhea

3 months ago

I agree with Sherell, Critical-to-Quality makes the most sense in this context.

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Sherell

4 months ago

I think the answer is C) Critical-to-Quality.

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