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Which two of the following are the Six Steps of Business Process Improvement? (Choose two)
Suggested Answer: C
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38 comments · newest first
AR
Arminda
11 months ago
B and D are the key steps, no doubt!
LA
Latonia
11 months ago
Wait, are we sure about A? Seems off.
RA
Rasheeda
11 months ago
I’m pretty sure C is one of them.
CH
Cherry
12 months ago
Definitely A and B!
RO
Ronnie
12 months ago
I think it's A and D.
JE
Jeanice
12 months ago
I’m leaning towards "Know the Business" as one of the answers, but I’m not completely confident about the other option.
EL
Elbert
1 year ago
I feel like "Know the Standards" could be important too, but I can't recall if it's part of the Six Steps.
DE
Delfina
1 year ago
I remember practicing a question similar to this, and I think "Access the Process" might be one of the correct answers.
BR
Brock
1 year ago
I think "Know the Customer" is definitely one of the steps, but I'm not sure about the second one.
SE
Serina
1 year ago
This looks straightforward. The six steps are all about gathering information to improve the business process, so "Know the Customer" and "Know the Business" seem like the right choices here.
LE
Leontine
1 year ago
Hmm, I'm a bit unsure about this one. I know the steps involve understanding the customer and the current process, but I can't remember the exact wording. I'll have to think this through carefully.
SA
Santos
1 year ago
I'm pretty sure the Six Steps of Business Process Improvement include "Know the Customer" and "Access the Process", so I'll select those.
VI
Vincent
1 year ago
Okay, let me see. I remember the steps are about understanding the customer's needs, the current standards or requirements, and the overall business context. I think "Know the Customer" and "Know the Standards" are two of the steps, so I'll go with those.
CH
Cherry
1 year ago
A Hot Site is the only one that fits the description of having a full complement of servers, workstations, and communication links ready to take over operations. The other options don't seem to match.
RO
Rosalyn
1 year ago
Okay, let's see. We need to debug the chatbot endpoint remotely, so we'll want a tool that can intercept and inspect the traffic. Fiddler is a great choice for that. And the Bot Framework Emulator will let us test the bot locally. I think those two together should do the trick.
OL
Ollie
1 year ago
I bet the exam writers are having a field day with this one. Probably sitting back and laughing at all the poor souls who get it wrong.
AN
Annice
1 year ago
This is a classic trick question. The answer is A and C - you can't improve a process without knowing the customer and the business. Duh!
MA
Marshall
1 year ago
Nope, those are not the correct steps for Business Process Improvement.
DO
Dorinda
1 year ago
D) Access the Process
VE
Verlene
1 year ago
B) Know the Standards
SY
Sylvie
1 year ago
Exactly! Those are the two key steps for improving a business process.
LI
Lina
1 year ago
C) Know the Business
VE
Venita
1 year ago
A) Know the Customer
AS
Ashlyn
1 year ago
I'm going with B and D. You need to know the standards and assess the current process before you can start making improvements.
SH
Shelton
1 year ago
I see your point, focusing on the standards and process can help guide the improvement process effectively.
SU
Sueann
1 year ago
I think knowing the customer is important too, but understanding the standards and process is key.
KA
Kathryn
1 year ago
I agree, knowing the standards and assessing the process are crucial first steps.
ER
Ernest
1 year ago
A and C are the obvious choices here. You can't improve a process without understanding the business and the customer's needs.
KA
Kathryn
1 year ago
Option D is definitely one of the steps, but I'm not sure about the others. Gotta study up on my business process improvement knowledge.
LA
Lashawnda
1 year ago
No, it's actually A and C.
MI
Ming
1 year ago
B) Know the Standards
SH
Sharan
1 year ago
C) Know the Business
JA
James
1 year ago
I think it's A and D.
KR
Kris
1 year ago
D) Access the Process
ER
Erasmo
1 year ago
A) Know the Customer
RO
Roselle
2 years ago
I'm not sure about B and D, but A and C make sense to me.
KR
Kristine
2 years ago
I believe it's B and D.
RO
Roselle
2 years ago
I think it's A and C.