This looks straightforward. The six steps are all about gathering information to improve the business process, so "Know the Customer" and "Know the Business" seem like the right choices here.
Hmm, I'm a bit unsure about this one. I know the steps involve understanding the customer and the current process, but I can't remember the exact wording. I'll have to think this through carefully.
Okay, let me see. I remember the steps are about understanding the customer's needs, the current standards or requirements, and the overall business context. I think "Know the Customer" and "Know the Standards" are two of the steps, so I'll go with those.
A Hot Site is the only one that fits the description of having a full complement of servers, workstations, and communication links ready to take over operations. The other options don't seem to match.
Okay, let's see. We need to debug the chatbot endpoint remotely, so we'll want a tool that can intercept and inspect the traffic. Fiddler is a great choice for that. And the Bot Framework Emulator will let us test the bot locally. I think those two together should do the trick.
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