Exin Exam SIAMP Topic 5 Question 7 Discussion

Actual exam question for Exin's SIAMP exam

Question #: 7
Topic #: 5

ZYX has decided to appoint ZYXS as service integrator using the lead supplier structure ZYXS will need to fill new roles with additional skilled resources The contract with OUTSCO will be terminated, and all the component services will be transitioned to FIELD$CO: MAILSCO. NETSCO. ZYXD and ZYXS

The SIAM Project Board has just agreed that after the transition there will no longer be a requirement for service delivery managers in ZYXUK to manage the outsourced contract with OUTSCO

What is the best way to deal with this situation?

AConduct a SIAM awareness campaign across all ZYX companies, briefing all staff about the benefits of moving to a SIAM model Ensure that the possibility of staff redundancies is not mentioned until the transition plan has been agreed

BDirectly inform the two service delivery managers as soon as possible and invite them to Amsterdam to meet the ZYXS staff Ask them to be part of the team designing the SIAM model and encourage them to apply for the new roles

Cinform the ZYXUK Directors of the situation and ask them to review the employment contracts of the service delivery managers. Once they are satisfied that there is no risk to sensitive data, inform the staff that their role will be redundant

DLeave the service delivery managers in uncertainty about whether their role will cease to exist or not. Offer them a financial incentive to be part of the transition team and stay with ZYXUK until the end if they decide they want to leave

Show Suggested Answer

Suggested Answer: A

Tooling Strategy Requirements: The tooling strategy must achieve a balance between cost and data integrity, as specified by the CEO.

Service Integrator's Role: OUTSCO, as the service integrator, has a central role in the SIAM ecosystem. Ensuring that all service providers use the OUTSCO toolset or integrate with it promotes consistency and data integrity.

Cost-Effective Integration: Integrating with the OUTSCO toolset avoids the high costs associated with re-keying data from disparate toolsets, which can be prone to errors and inconsistencies.

Unified Toolset Benefits:

Consistency: Using a common toolset ensures consistent processes and reporting across all service providers.

Data Integrity: A single toolset minimizes the risk of data loss or corruption during integrations.

Efficiency: It enhances efficiency in incident, problem, and change management processes.

Alternative Options:

Forcing all providers to use the OUTSCO toolset within six months (Option B) may be impractical and disruptive.

Using the ZYXS toolset (Option C) does not align with the central role of OUTSCO as the service integrator.

Allowing each provider to use their own toolsets with manual integration (Option D) is costly and risks data integrity issues.

SIAM Foundation Body of Knowledge (BoK), Chapter on Tooling and Information Management

SIAM Professional Body of Knowledge (BoK), Toolset Integration Sections

by Ardella at Jul 12, 2024, 04:19 AM

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Franklyn

1 months ago

Option D, huh? Looks like ZYXS is playing a game of 'Whose Job Is It Anyway?' with the service delivery managers.

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Earleen

1 months ago

Leaving the service delivery managers in uncertainty and offering a financial incentive? That's just playing mind games. Not a fan of that approach at all.

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Anjelica

1 months ago

Option C seems the most straightforward. Inform the directors, review the contracts, and then let the staff know. No need to beat around the bush.

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2 months ago

Hmm, I think option A is the best approach. Conducting a SIAM awareness campaign and not mentioning redundancies until the transition plan is agreed is the most considerate way to handle this situation.

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