Exin Exam SIAMP Topic 4 Question 17 Discussion

Actual exam question for Exin's SIAMP exam

Question #: 17
Topic #: 4

SIAMRUS has created a report that suggests moving to several contracted service providers and an external service integrator ZYX has decided to separate the services into providers for.

- hosting

- networks

- application development and support

- desktop and laptop support

In order to avoid reliance on single providers, the CEO wants to use two different providers for each of these types of services. The CEO also wants to ensure that the costs for the service integrator are as low as possible

It is clear that there is a single structure needed for the service integrator contract.

Which contract structure is the most appropriate for ZYX?

AAdopt the same structure for the service provider contracts

BAdopt a single structure for the service provider contracts.

CAdopt a few different structures for the service provider contracts

DAdopt custom structures for each service provider contract

Show Suggested Answer

Suggested Answer: C

Governance Framework Design:

Establishing a comprehensive governance framework is crucial for the success of the SIAM transition project.

Inclusive Working Group:

A working group that includes representation from all ZYX divisions ensures that the governance framework is inclusive and considers the needs and perspectives of all stakeholders.

This collaborative approach fosters buy-in and alignment across the organization.

Review and Define Framework:

The working group should begin by reviewing existing policies and practices to identify areas that need to be aligned with the new SIAM model.

They will then define a framework that includes policies, standards, processes, roles, and structural elements necessary for effective governance.

Benefits:

This method ensures that the governance framework is well-rounded, comprehensive, and tailored to the specific needs of ZYX.

SIAM Professional Body of Knowledge (BoK), Chapter on Governance Framework

ITIL 4: Direct, Plan and Improve (DPI), Section on Governance

by Shawna at Nov 13, 2024, 01:08 PM

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Marci

13 days ago

Maybe the CEO should just hire a team of contract ninjas to handle all this for them. That way, they can focus on the important stuff, like choosing the company's font.

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Latrice

20 days ago

I wonder if the CEO has considered just throwing a dart at the wall to decide the contract structure. It would be a lot more fun than actually thinking about it.

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Celeste

23 days ago

Hmm, I'm not sure. Option A might be the best compromise. Adopting the same structure for all the service provider contracts could provide some standardization while still allowing for some flexibility. And hey, at least the CEO won't have to worry about dealing with a bunch of different contract structures, right?

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Mel

1 days ago

I agree, having the same structure for all the service provider contracts could simplify things for the CEO.

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Stephanie

26 days ago

Personally, I think Option B is the way to go. A single structure for all the service provider contracts would ensure consistency and simplify the management of the overall system. Plus, it's the easiest option, and we all know the CEO hates complexity.

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Kimbery

8 days ago

I agree, Option B would definitely make things easier to manage.

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Dulce

1 months ago

I'm leaning towards Option D. Customizing the structure of each service provider contract would give ZYX the most flexibility and control over the services they receive, which is crucial given the CEO's requirement to minimize costs.

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Asha

16 days ago

But wouldn't having custom structures for each provider be more complex to manage?

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Whitney

29 days ago

I think Option D is the best choice too. Custom structures would definitely give ZYX more control over the services.

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Ezekiel

2 months ago

I agree with Elena, having the same structure for all contracts will make it easier to manage and compare costs.

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Elena

2 months ago

I disagree, I believe we should adopt the same structure for the service provider contracts to ensure consistency.

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Kris

2 months ago

I think we should adopt custom structures for each service provider contract.

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Omer

2 months ago

Option C seems to be the most appropriate choice here. Adopting a few different structures for the service provider contracts would allow the company to tailor each contract to the specific needs of that service, ensuring optimal performance and cost-effectiveness.

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Lashawn

1 months ago

Yes, it would also ensure that the costs are optimized for each type of service provided.

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Isadora

1 months ago

I agree, having different structures for each service provider contract would definitely help in meeting specific needs.

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