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Exin ITSM20FB Exam - Topic 9 Question 23 Discussion

What defines Service Quality'?
C) Meeting stated customer requirements and expectations
A) A series of activities that can be assessed in advance by a provider and customer
B) Achieving a 99.999% continuous level of availability
D) Providing a cost-effective service

Exin ITSM20FB Exam - Topic 9 Question 23 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 23
Topic #: 9
[All ITSM20FB Questions]

What defines Service Quality'?

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Suggested Answer: C

by Jina at May 07, 2022, 02:49 AM

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Ronnie
10 months ago
Wait, can service quality really be defined that simply?
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Troy
10 months ago
Cost-effectiveness is important, but it shouldn't compromise quality!
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Haydee
10 months ago
A 99.999% availability? That sounds unrealistic for most services.
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Shaunna
11 months ago
I totally agree with that! It's what keeps customers coming back.
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Laurel
11 months ago
Service quality is all about meeting customer expectations.
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Laurena
11 months ago
Providing a cost-effective service sounds important too, but I wonder if that really captures the essence of service quality.
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Dahlia
11 months ago
I feel like option A could be relevant since it mentions activities that can be assessed, but I'm not entirely confident.
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Merri
11 months ago
I remember discussing how availability is important, but I'm not sure if 99.999% is realistic for defining service quality.
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Daron
11 months ago
I think service quality is mostly about meeting customer expectations, so I might lean towards option C.
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Vallie
11 months ago
I'm a bit confused on this one. Are the legally required environmental standards really an internal stakeholder objective? I'm not sure about that one. I think I'll go with maximizing shareholder wealth and raising dividends.
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Lachelle
11 months ago
Hmm, I'm a bit confused about the redundancy and multiple VRF requirements. Let me re-read the question.
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Lezlie
11 months ago
Ah, I think I've got it! The correct answer is option C, "dladm show-phys". This command will display the physical network devices installed on the system, which is exactly what the question is asking for. I'm feeling confident about this one.
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