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Exin ITSM20FB Exam - Topic 7 Question 4 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 4
Topic #: 7
[All ITSM20FB Questions]

What is the most common process that is associated with the Service Desk?

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Suggested Answer: C

by Maurine at May 03, 2022, 06:39 AM

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Johnetta
4 months ago
Surprised to see Incident Management as the answer!
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Elouise
4 months ago
Really? I always thought it was Service Level Management!
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Elden
4 months ago
Yeah, Incident Management is the most common.
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Lindsey
4 months ago
I thought it was Change Management.
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Diane
5 months ago
Definitely Incident Management!
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Long
5 months ago
I have a feeling it's Incident Management too, but I could see how Service Level Management might come into play as well.
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Bo
5 months ago
I remember practicing a question like this, and I think Change Management was mentioned, but it feels less direct than Incident Management.
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Janna
5 months ago
I think Incident Management is the one most closely tied to the Service Desk, but I'm not entirely sure.
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Jules
5 months ago
I’m torn between Incident Management and Configuration Management. I know the Service Desk handles incidents, but I can't recall the specifics.
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Mica
5 months ago
Hmm, this looks like a tricky question about the new administrative privileges in Oracle 12c. I'll need to think carefully about the differences between these privileges and how they're used.
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Nina
5 months ago
I think the Behavioral Trigger activity would be the best choice here to continue the customer acquisition journey after a purchase is made on the website.
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