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Exin ITSM20FB Exam - Topic 7 Question 12 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 12
Topic #: 7
[All ITSM20FB Questions]

Which process has the goal to maintain and improve rr Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT service achievements and the investigation of actions to eradicate poor service?

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Suggested Answer: D

by Johnetta at May 08, 2022, 12:07 PM

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Maryrose
4 months ago
Sounds too good to be true, how does it really work?
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Goldie
4 months ago
Wait, are we sure it's not Availability Management?
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Ailene
4 months ago
Agreed, it's all about monitoring and improving service quality.
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Nydia
4 months ago
I thought it was IT Service Continuity Management.
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Adelina
5 months ago
Definitely Service Level Management!
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Janae
5 months ago
I’m a bit confused, but I feel like IT Service Continuity Management could also relate to maintaining service quality in a different way.
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Bernardine
5 months ago
I'm not entirely sure, but I remember something about Availability Management being related to service quality too.
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Joseph
5 months ago
I think this might be about Service Level Management since it focuses on monitoring and reporting service achievements.
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Deja
5 months ago
This sounds familiar; I practiced a question like this where Service Level Management was the answer.
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Wilda
5 months ago
Hmm, I'm not sure about this one. The graph doesn't look like any of the standard distribution types I'm familiar with. I'll have to think it through carefully and review my notes before deciding.
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Cordie
5 months ago
This looks like a pretty straightforward requirement to prevent Opportunity deletion if there are related open or closed Requests. I think an Apex trigger on the Opportunity object would be the optimal way to enforce this.
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