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Exin ITSM20FB Exam - Topic 7 Question 12 Discussion

Which process has the goal to maintain and improve rr Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT service achievements and the investigation of actions to eradicate poor service?
D) Service Level Management
A) Availability Management
B) Financial Management for IT Services
C) IT Service Continuity Management

Exin ITSM20FB Exam - Topic 7 Question 12 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 12
Topic #: 7
[All ITSM20FB Questions]

Which process has the goal to maintain and improve rr Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT service achievements and the investigation of actions to eradicate poor service?

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Suggested Answer: D

by Johnetta at May 08, 2022, 12:07 PM

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Maryrose
10 months ago
Sounds too good to be true, how does it really work?
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Goldie
10 months ago
Wait, are we sure it's not Availability Management?
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Ailene
10 months ago
Agreed, it's all about monitoring and improving service quality.
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Nydia
11 months ago
I thought it was IT Service Continuity Management.
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Adelina
11 months ago
Definitely Service Level Management!
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Janae
11 months ago
I’m a bit confused, but I feel like IT Service Continuity Management could also relate to maintaining service quality in a different way.
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Bernardine
11 months ago
I'm not entirely sure, but I remember something about Availability Management being related to service quality too.
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Joseph
11 months ago
I think this might be about Service Level Management since it focuses on monitoring and reporting service achievements.
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Deja
11 months ago
This sounds familiar; I practiced a question like this where Service Level Management was the answer.
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Wilda
11 months ago
Hmm, I'm not sure about this one. The graph doesn't look like any of the standard distribution types I'm familiar with. I'll have to think it through carefully and review my notes before deciding.
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Cordie
11 months ago
This looks like a pretty straightforward requirement to prevent Opportunity deletion if there are related open or closed Requests. I think an Apex trigger on the Opportunity object would be the optimal way to enforce this.
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