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Exin ITSM20FB Exam - Topic 6 Question 56 Discussion

Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?
C) to prevent repetitive occurrence of Incidents
A) to be able to charge to the correct users of the service
B) to be able to provide reports to management
D) to provide input to the Capacity Database

Exin ITSM20FB Exam - Topic 6 Question 56 Discussion

Actual exam question for Exin's ITSM20FB exam
Question #: 56
Topic #: 6
[All ITSM20FB Questions]

Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?

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Suggested Answer: C

by Nilsa at Jul 20, 2026, 06:40 AM

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Kerrie
3 minutes ago
I remember trend analysis is mainly about identifying patterns, but I'm not sure if it's more for reporting or preventing incidents.
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