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Exin ITSM20FB Exam - Topic 6 Question 56 Discussion

Actual exam question for Exin's ITSM20FB exam

Question #: 56
Topic #: 6

[All ITSM20FB Questions]

Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?

Ato be able to charge to the correct users of the service

Bto be able to provide reports to management

Cto prevent repetitive occurrence of Incidents

Dto provide input to the Capacity Database

Show Suggested Answer

Suggested Answer: C

by Nilsa at Jul 20, 2026, 06:40 AM

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Santos

4 days ago

Not sure if trend analysis really helps with prevention though.

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Albina

9 days ago

I think B is important too, management needs those insights.

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Ty

15 days ago

Wait, are we really analyzing trends just for reports?

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Tomas

20 days ago

Totally agree, option C makes the most sense.

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Destiny

25 days ago

It's all about preventing repetitive incidents!

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Magdalene

1 month ago

I feel like trend analysis could help with the Capacity Database too, but I lean towards C for preventing incidents.

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Kallie

1 month ago

I practiced a similar question, and I think the reports to management are crucial, so maybe B is the right answer?

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Una

1 month ago

I think it might be option C because preventing repetitive incidents seems really important in Problem Management.

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Kerrie

2 months ago

I remember trend analysis is mainly about identifying patterns, but I'm not sure if it's more for reporting or preventing incidents.

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